Chief Information Officer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Chief Information Officer

Market Range:

MR26

Approved Date:

3/8/2024 12:37:44 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

L1

Career Level Description:

Leadership Level 1

Job Code:

100254

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Serves as the key advisor / strategist to County Management and the Board of Commissioners on all matters of innovation, technology.

Safeguards the County's technology resources, assets, systems, and data through a comprehensive information security program. 

Leads efforts aimed at the application of best practices and technology in order to achieve the business goals of Wake County and to be a catalyst for process improvement and innovation across the organization and throughout the community.

•

Has direct responsibility for managing and providing strategic leadership and oversight to the IS department

Provides direction, leadership and oversight to the Information Services departmental projects, policies, initiatives and personnel. Fosters a culture that supports the department’s mission, vision, goal’s and values. Leads the development, implementation and management of the department's annual operating budget, business plan and the Enterprise Infrastructure, Computer Equipment and Major Project elements of Community Improvement Plan (CIP). Provides leadership and direction in the department's service provision to ensure effective practices including communication, project management and customer service.

1

35%

•

Aligns technology strategy and architecture with the organization’s business goals and service issues. Works collaboratively with County departments to identify and evaluate technologies that may improve their efficiency and effectiveness while securely managing the organization’s information. Serves as a senior advisor for all issues relevant to the use and implementation of technology. Collaborates with the CIIO and Innovation/Solutions Development Director to identify transformative and/or digital technology solutions and services to be transitioned to permanent adoption as a core IT service.

2

20%

•

Manages and support enterprise initiatives that provide a foundation for the County’s business operations. Current examples include:

 • Directs the development and execution of an organization-wide information security program that protects the confidentiality, integrity and availability of the County’s information data and infrastructure.

 • Directs the development and execution of an enterprise data management program that fosters value creation through data exploitation, and enables business outcomes through the strategic use of the County's data assets.

 • Oversees the modernization of critical public safety platforms including the 800 MHz radio system.

Explores opportunities for collaboration with community and partner agencies and organizations. Establishes and maintains working association with peers in state, local and public agencies. Serves on local, regional, state and nationwide boards and workgroups (e.g. NCLGISA, APCO, Digital Government Summit) focused on technology issues and information sharing.

3

10%

•

Champions best practices.  Promoting continuous improvement and optimal use of technology

4

10%

•

Develops and maintains positive working relationships at all levels inside and outside the organization. 

5

10%

•

Represents the County Manager in local and regional governance and operational partnerships and functions.

6

10%

•

Participates in regional, statewide and national discussions and professional societies, initiatives and meetings to take full advantage of best practice modeling and opportunities for regionalism and collaboration. Positioning Wake County as a world-class, nationally-recognized model of excellence and innovation.

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Serves as a member of the County Manager’s Executive and actively participates and leads special projects as assigned. Serves as a facilitator for issues, goals, strategies. Builds partnerships with internal and external agencies, groups and stakeholders

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

L1

Career Level Description:

Leadership Level 1

•

Head of a Department.

•

Creates overall operational plans for Department.  Results  impact overall County goals.

•

Responsible for improving upon parts of an entire process or system, leveraging personal past experiences as well as extensive information gathering.

•

Commits resources to pursue innovative solutions and champions innovative projects.

•

Communicates with parties within and outside of own job function, and typically has responsibilities for communicating with parties external to the organization, which may include elected officials, leadership peers, customers or vendors.

•

May negotiate and compromise to influence internal and external parties to accept concepts, practices and approaches of the Department.

•

Achieves results through multiple teams of Divisions.

•

Ensures appropriate selection, organization, and leadership of Division/Function; coaches and develops Division leaders.

•

Requires advanced general management and leadership capability to lead Division teams. Typically has broader practical experience across multiple disciplines within the County.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field.

•

Eight years of experience in information services, including at least four years of supervisory experience

•

Equivalent education and experience are accepted

•

Information Technology\Certified Government Chief Information Officer (CGCIO)

Within 3 Years

•

Superior customer service skills, integrity, and commitment to collaboration and forward-thinking efficiency.

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems.

•

Ability to gather, document, and translate business requirements into actionable projects or tasks and to improve system implementations.

•

Detailed knowledge and understanding how data flows within applications, how configuration or changes within the system can affect processes, and how to reconcile data and get information needed by business owners to make decisions.

•

Exceptional critical thinking ability with demonstrated troubleshooting and problem-solving skills.

•

Thorough knowledge of the principles and practices of public administration and business administration.

•

Strong motivation skills. 

•

Proficient in data collection, analysis and presentation.

•

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X