ERP Systems Engineer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

ERP Systems Engineer

Market Range:

IT15

Approved Date:

2/12/2021 1:35:34 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100350

Job Family:

Information Technology

Sub Family:

Enterprise IT Systems

Primary Purpose

Provide technical support for the Wake County Enterprise Resource Planning (ERP) systems. Design, develop, maintain, and support interfaces needed for the ERP in primary or secondary role.  Develop and maintain documentation of all interfaces including managing discussions with system managers when new interfaces are needed. Provide technical support for all ERP applications.  This involves determining if a problem occurring is something we have control of in the county and/or raising a ticket to the managed service vendor.  It also includes working with the vendor and the business owner to troubleshoot issues and ultimately resolve them. Serve as the ERP security administrator to add and remove employees and grant access to applications in accordance with the eWake Security Policy in primary or secondary roles and maintain database of positions and roles based on those positions and review annually with Finance and HR System Managers.  

•

Provide Interface Development, Support and Documentation Or Build and Maintain Advantage Security roles and apply appropriate access to Wake Employees

1

50%

•

Provide ERP application support to help system managers and vendor with troubleshooting through to resolution

2

20%

•

Provide technical support for applications that integrate with the ERP Or Provide development and maintenance of Reports for the ERP             

3

20%

•

Actively participate in Operations and Issues Management meetings with extended ERP Team and Vendor to address Operational and Application concerns             

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Computer Science or related field

•

Four years of experience in network or database design and administration or systems analysis

•

Equivalent education and experience are accepted

•

12 Years

Experience as an information technology professional.

•

Demonstrated experience providing Operation Support for ERP applications including upgrades. Understanding of common information architecture frameworks and information models.

•

Comprehensive experience developing and maintaining interfaces to and from an ERP using Interface Mapping tools such as IBM DataPower, MuleSoft, Action (Pervasive) Data Integrator, Pegasystems, or Red Hat Fuse.  This includes utilizing intermediate to advanced SQL querying skills in an Oracle or Microsoft SQLServer environment in the interface development process. 

•

A software development background with preferred experience in javascript, J2EE and .Net Framework/Core, and experience with source control providers and processes.

•

Experience architecting solutions using API and services-based architectures.

•

Knowledge of encryption protocols like SSL and TLS and how they are used in file transmission and email associated with ERP and Enterprise Content Management systems.

•

Experience in digital transformation from both a business and technology perspective.

•

 Ability to communicate to executives, business domain stakeholders and technical staff.

•

 Ability to assess rapidly changing technologies and apply them to business needs.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X