Human Resources Systems Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Human Resources Systems Manager

Market Range:

IT16

Approved Date:

1/28/2021 3:23:35 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100440

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Leads and manages County's human resources information and enterprise resource planning systems including semi-monthly payroll, benefits enrollment, ACA reporting, talent acquisition, learning management, and position and personnel changes. Oversees the implementation of system enhancements and upgrades while advising stakeholders and business partners on best practices. Supervises Human Resources Systems support staff. Serves as a member of the Human Resources leadership team.

•

Plans and manages human resources information and enterprise resource planning (ERP) systems including system implementation of new system, upgrades, enhancements and data integration, and on-going support while ensuring data integrity and security. Serves as a member of Key Leader Sponsor Team for the entire suite of ERP applications, providing information and consultation on business process decisions

1

20%

•

Leads and collaborates on the process/system design, configuration, testing, and pre- and post-launch support for annual HR projects such as open enrollment, performance management, merit cycle, etc. Collaborates with HR teams and other stakeholders to analyze current processes, identify new system functionalities, and recommend and implement changes

2

10%

•

Provides support for complex systems issues through researching, reviewing and testing process flaws, and developing complex reports to support business needs

3

15%

•

Administers and configures systems including providing new user registration and role-based security while maintaining security best practices

4

10%

•

Leads testing upgraded software including providing support and training on new features associated with releases. Leads production problem determination and solutions

5

15%

•

Manages the development of business rules and system usage processes and procedures. Documents and maintains system configurations, procedures, user documentation, and system updates. Maintain the integrity and accuracy of the HR systems and content

6

10%

•

Creates and oversees team’s workflow and required tasks. Defines goals, communicates objectives and monitors team performance. Manages all onboarding activities, professional development, performance, discipline, work schedules, and timesheet approvals

7

10%

•

Serves on Human Resources leadership team

8

5%

•

Maintains professional and technical knowledge of the field through professional development

9

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Computer Science, Information Technology, Human Resources or related field

•

Five years of experience as a System Analyst or Administrator, including at least two years of supervisory experience

•

Equivalent education and experience are accepted

•

Detailed knowledge and understanding how data flows within applications, how configuration or changes within the system can affect processes, and how to reconcile data and get information needed by business owners to make decisions

•

Excellent communication and customer service skills with the ability to cooperatively resolve end user issues quickly and accurately, while building relationships with internal personnel and external contacts

•

Ability to gather, document, and translate business requirements into actionable projects or tasks and to improve system implementations

•

Demonstrated knowledge of designing test strategies and test plans, and accomplishing test execution, including user acceptance test driven development, execution, and test monitoring

•

Critical thinking skills with effective troubleshooting and problem-solving skills including the ability to reverse engineer configuration

•

Demonstrated knowledge of issues management including proactive planning, resolving or developing work-arounds for issues reported by end users, and prioritizing issues for resolution by the vendor that are based on collective, informed assessments

•

Effective leadership skills with ability to take ownership for applications, data, configuration, functionality, changes, and communications

•

Excellent organization and time management skills

•

Ability to handle confidential matters with discretion

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X