IT Architect - Public Safety Systems

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

IT Architect - Public Safety Systems

Market Range:

IT16

Approved Date:

2/5/2021 3:10:26 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P4

Career Level Description:

Professional Level 4

Job Code:

100467

Job Family:

Information Technology

Sub Family:

Public Safety Systems

Primary Purpose

Serve as the County's liaison and representative in operational and technical matters related to the 9-1-1 technology systems utilized by the Raleigh-Wake County Emergency Communications Center (RWECC) Holly Springs Police and Wake County Sheriff's Office Communications Centers. This position works closely with Wake County public safety agencies and the City of Raleigh ECC to ensure that these systems meet the County's current and ongoing needs.

•

Serve as liaison to the RWECC for the ongoing operation of the 9-1-1 technology systems (CAD, Locution, RMS data feeds, PulsePoint, Deccan, ESN routing, hosted CPE/ESInet, etc.), ensuring these systems are configured to meet the needs of Wake County public safety agencies. Analyze and document Wake County public safety agency end user issues and coordinate resolution with the RWECC. Consult with and advise Wake County public safety agencies on the utilization of 9-1-1 technology systems functionality to improve business processes.

1

25%

•

Lead and direct special projects as assigned. Examples include:

a)  Serve as co-project manager tasked with completing the implementation of the CAD platform and phase 2 tools such as Deccan and PulsePoint utilized by the RWECC. This includes final project closeout and final City of Raleigh billing.

b)  Lead the effort to develop an updated 9-1-1 technology systems interlocal agreements (ILA) to be executed between CoR/RWECC and CAD system users.

c)  Working with Wake and City of Raleigh legal, amend the Wake/CoR ILA regarding the procurement, funding, and ownership of the 9-1-1 technology systems to allow for maximum 911 Board PSAP funding reimbursement. 

2

40%

•

Working with County and City stakeholders, develop the County portion of the 9-1-1 technology systems business plan and annual operating/capital budget requests necessary for the operation, maintenance and upgrade of the platforms. Ensure the internal/municipal budget charge backs are processed as appropriate throughout the year. Track expenditures throughout the year to ensure the County portion of the 9-1-1 technology systems operating budget is balanced. Investigate funding options for the County portion of the 9-1-1 technology systems operating/capital budgets such as 911 Board PSAP funding or other grant opportunities.

3

20%

•

Negotiate, implement, and monitor County managed vendor contracts and leases required for the operation/maintenance of the 9-1-1 technology systems. Manage CAD/Mobile licensing for County and municipal users.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P4

Career Level Description:

Professional Level 4

•

Plans and manages execution of large projects that span a Division or multiple Work Groups OR works as an independent technical expert within a Medical or Scientific Discipline.

•

Works independently with minimal direction. Viewed as subject matter expert within discipline.

•

Provides measurable input into new processes, standards and/or operational plans that impact Division results.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of the Work Group.

•

Propose new ideas and creative solutions to existing problems and/or work areas.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.  May have responsibility for communicating with external parties and senior leaders.

•

Typically responsible for providing guidance, coaching and training to other employees within Division or the Work Group.

•

May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work products

•

Requires deep knowledge of discipline typically obtained through advanced education combined with extensive experience. Typically viewed as having a specialty within a discipline. May have broad knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree and post-doctoral training.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Five years of experience in public safety systems design and administration

•

Equivalent education and experience are accepted

•

Excellent customer service and communication skills combined with experience in local government and/or public safety technology systems in order to effectively carry out the above job functions with a diverse group of end users.

•

Knowledge of the principles and practices of public administration, including organizational development, financial, fiscal, and budget management.

•

Ability to apply critical thinking and collaborative approaches to improving services and solving technical challenges.

•

Strong analytical, technical, planning and organizational skills.

•

Exceptional written, oral and presentation communication skills, which are essential for interacting with key stakeholders at all levels across the organization to manage, inform and influence successful project outcomes.

•

Knowledge of the principles and practices of project management to achieve project objectives within established budgets and schedules.

•

Knowledge related to research and evaluation of new and emerging technologies to achieve business value realization.

•

Ability to work independently and prioritize several on-going and frequently changing assignments.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Political Savvy

Identifies internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X