IT Business Analyst - Business Systems

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Job Information

Title:

IT Business Analyst - Business Systems

Market Range:

IT14

Approved Date:

2/12/2021 11:25:50 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100468

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Work with business units as a technical advisor to support new and existing automation. Assist business units in gathering requirements for automation tools, recommend modifications and technology solutions and serve on project teams to providing technical support and expertise. Conduct business process reviews, assessing readiness for changes in business processes and software applications to enhance efficiency, improve workflow and solve problems.

•

Analyze business processes and practices to suggest process redesign and technology solutions to acheive efficiency, improved workflows, and solve business issues.

1

50%

•

Lead the definition and analysis of project initiatives for supported program areas.

2

25%

•

Coordinate with Project Managers on tasks such as scheduling and delivering training and preparing for deployments.

3

10%

•

Create and develop functional and technical requirements including proposals, RFPs, and RFIs.

4

5%

•

Assess user data requirements and assist in creating reports using various tools and software.

5

5%

•

Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

6

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Computer Science, Business Administration or related field

•

Four years of experience in business systems analysis, application development and/or technology project management

•

Equivalent education and experience are accepted

•

Demonstrates excellent customer service and communication skills to effectively carry out the above job functions with a diverse group of end users including program staff, senior leadership, IT technical staff, state representatives and or related industry experts.

•

Proven experience conducting IT system administration, analysis, troubleshooting, and debugging, including the ability to perform root cause analysis.

•

Ability to understand internal/external customer technologies and problem resolution techniques.

•

Ability to deliver a high level of customer service by responding to inquiries and resolving issues in a timely manner. Develop and maintain strong client/customer relationships.

•

Proven experience conducting IT system administration, analysis, troubleshooting, and debugging, including the ability to perform root cause analysis.

•

Excellent communication skills to clearly discuss and convey complex information technology concepts and terminology with a diverse group of end users, including County senior leadership, IT technical staff, non-technical staff, and vendors.

•

Ability to develop test scripts and lead application or end user testing.

•

Ability to provide after-hours and/or emergency support.

•

Ability to modify existing and/or create new documentation for ongoing application support.

•

Ability to lead and guide others to develop new skills, procedures/practices or knowledge that will enhance their work. Ability to design, develop and deliver training

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analytical Thinking

Handles organizational concerns via advanced problem-solving techniques requiring logic, sequentional reasoning, and a methodical approach.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X