IT Change Management Consultant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

IT Change Management Consultant

Market Range:

IT15

Approved Date:

2/9/2021 1:49:26 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100470

Job Family:

Information Technology

Sub Family:

Project/Program Management

Primary Purpose

Assess the magnitude/timing of change and the organization's change readiness and creates tailored implementation, communication and training plans to successfully transition impacted staff from the current technology state to the future state. Provide a smooth and successful workforce transition to improve employee adoption and increase business benefit. Prepare and deliver communication and marketing plans for major technology initiatives.

•

Develop and implement an organizational change management methodology to create conditions for a smooth transition to change and promote maximum enthusiasm to adapt to the change.

1

20%

•

Create tailored change management plans with respect to training and orientation to accommodate the needs of different stakeholder groups impacted by the change.

2

15%

•

Prepare and deliver communication and marketing plans for major technology initiatives including news releases and articles, feature stories, tips, guides, instructions, how-to documentation and training curriculums for non-technical audiences.

3

30%

•

Develop department specific communications, examples include: the annual business plan, budget material, performance measures, award entries, technical policies, and internet/intranet content.

4

25%

•

Solicit feedback to assess the success of the change management activities and behavior changes so that they align with strategic objectives.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Business, Marketing, Journalism, Communications or related

•

Four years of experience in change management communications

•

Equivalent education and experience are accepted

•

4 Years

Experience writing communications and instructions for a wide range of audiences. Background or experience in employee communications is preferred.

•

Ability to understand and assess the impact of major technical changes on business processes.

•

Proven ability to solicit information on organizational direction, goals, strategy and business processes to determine how change management activities can add value to the organization and to customer satisfaction.

•

Exceptional written, oral and presentation communication skills, which are essential for interacting with key stakeholders at all levels across the organization to manage, inform and influence successful project outcomes.

•

Experience developing and writing content including documentation, examples, instructions, FAQ’s, best practices, profiles, tutorials, case studies, other project-related documentation and promotional materials.

•

Experience developing, executing and supporting a set of actionable and targeted change management plans, including but not limited to communication plans, sponsor/stakeholder plans, training plans and business readiness and measurement plans.

•

Good technical aptitude and genuine interest in technical communications.

•

Demonstrated experience in working with diverse teams.

•

Excellent listening skills.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X