IT Project Manager - Business Systems

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

IT Project Manager - Business Systems

Market Range:

IT15

Approved Date:

2/12/2021 11:24:24 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100474

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Serve as Project Manager for electronic content management, planning and permitting, and land records technology related projects. Direct project teams and maintain all project deliverables including project scheduling, risk management, change management, issue management, status reporting and contract management. Oversee all aspects of project execution, using best practice project management methodology. Responsible for assuring projects are on-budget, on-time, and delivered with the expected value to the stakeholders and sponsors.

•

Provide project management for Information Services and business unit initiatives. Maintain all project deliverables including project scope, requirement changes, and objectives, scheduling, communications, risk management/ mitigation,  issue management, and status reporting.

1

45%

•

Manage procurement, including contract negotiation, expense monitoring, and vendor adherence to timelines.

2

25%

•

Anticipate operational and tactical risks and track them. Remove barriers, resolve minor project issues and escalate to sponsors where required.

3

15%

•

Provide leadership to the project's participants and stakeholders, including managing expectations, conducting meetings, maintaining timelines, communicating needs, and providing clear information.

4

10%

•

Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in business systems analysis and/or project management

•

Equivalent education and experience are accepted

•

PMP Certification

Upon Hire

•

Knowledge of the principles and practices of project management to achieve project objectives within established budgets and schedules.

•

Knowledge of the principles and practices of business process redesign to achieve and affect positive business outcomes.

•

Demonstrated exceptional communications skills and ability to clearly discuss and convey complex information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the County.

•

Proven ability to provide business process and project management consultation to project stakeholders and sponsors.

•

Ability to produce clear and concise requirement, design and communication materials.

•

Demonstrated exceptional communications skills and ability to clearly discuss and convey complex information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the County.

•

Ability to work in a team-oriented, collaborative environment with a demonstrated ability to prioritize and execute tasks in a high-pressure environment.

•

Ability to respond to and manage ever changing business requirements and priorities.

•

Must be skilled in negotiating with vendors, contractors, and others including the development of bid specifications, statements of work and contracts for special hardware or software systems required to implement new programs.

•

Ability to market new concepts and champion change.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Project or Program Management

Structures and directs others’ work on projects or programs.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X