Innovation Strategist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Innovation Strategist

Market Range:

MR20

Approved Date:

1/20/2021 12:24:10 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100475

Job Family:

General Management

Sub Family:

County Management

Primary Purpose

Collaborates with senior leadership, department business leaders, and frontline staff to analyze underlying business problems, develop approaches, identify service delivery and technology solutions, and accomplish measurable business process improvements. Facilitates and leads complex process design and improvement projects pertaining to the Board of Commissioner goals and department business plans. Develops and leads training, coaching, and engagement initiatives to build organizational capacity and innovation. Serves as part of a multidisciplinary team that seamlessly transitions roles and responsibilities. Values learning and discovering new techniques to lead innovation, design, and service delivery.

•

Facilitates and leads complex process design and improvement projects

1

30%

•

Partners with internal and external stakeholders to develop feasible solutions to issues

2

15%

•

Participates in the development and implementation of strategic and comprehensive plans

3

10%

•

Interviews stakeholders and conducts onsite assessments to determine methods, personnel needs, equipment, technology requirements, and customer/end-user experiences

4

10%

•

Continuously researches and applies emerging best practices, innovative service-delivery frameworks, and disruptive technologies

5

10%

•

Develops and leads training programs and employee engagements to build capacity and expand innovation throughout the organization

6

15%

•

Creates and fosters partnerships with community stakeholders, start-ups and entrepreneurs, colleges and universities, and other local governments

7

5%

•

Prepares reports and presentations for the Board of Commissioners, County Manager's Office, departments, and external groups

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in public administration, business management, design studies, behavioral economics, or related field

•

Four years of professional, full-time experience in service design and improvement, project management, program management, or team facilitation

•

Equivalent education and experience are accepted

•

Master's Degree

Public Administration, Public Policy, or a related field

•

Knowledge of business planning, evaluation, and analysis

•

Understanding of business process and service design, including user experiences, behaviors, human factors, preference studies, and business assessments

•

Knowledge of project management methodology and tools, including identifying deliverables, engaging stakeholders, scheduling, estimating financial and staff time commitments, reporting, and issue resolution

•

Understanding of local government budgeting and financial policies, including grant management, procurement, and contracting

•

Advanced collaboration and interpersonal skills; ability to communicate effectively, build consensus and promote the exchange of information among project team members

•

Critical thinking skills; demonstrated through troubleshooting and offers multiple solutions to problem-solving

•

Advanced analytical skills; ability to collect, organize, assess, recognizes trends, and disseminate information with attention to detail and accuracy

•

Ability to communicate complex material verbally and through writing concise reports, training materials, and presentations

•

Self-directed; demonstrates initiative and sound judgment when handling ambiguity and changing priorities or roles

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Project or Program Management

Structures and directs others’ work on projects or programs.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X