HRTMS Job Description Management | IT Solutions Development Analyst J o b D e s c r i p t i o n | | |
Job Information | | | Title: | IT Solutions Development Analyst | | | Market Range: | IT14 | | | Approved Date: | 3/5/2021 10:13:08 AM | | | FLSA: | Exempt | | | EEO Code: | PROFESSIONALS | | | Career Level: | P2 | | | Career Level Description: | Professional Level 2 | | | Job Code: | 100481 | | | Job Family: | Information Technology | | | Sub Family: | Project/Program Management | | | | | | Primary Purpose | Administrate and oversee county wide technical training programs. Provide Business Process Analysis for new and existing applications. Provide consultation for Training Execution and project planning. Provide Support for Organizational Readiness and Communication for new and existing applications in business units. Provide second level technical support for employees on county standard applications | | | | | | | | |
Essential Functions | | | Priority | % Time | • | Identify, develop and deliver support and coordination of technical training, and training materials for Wake County Employees and Partners | 1 | 50% | • | Participate in organizational and departmental projects to analyze current business processes and identify business process reengineering and technology solutions opportunities | 2 | 30% | • | Provide technical support to employees | 3 | 20% | | | | | | | |
Position(s) may perform other duties in addition to the above as assigned by management. | | *IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. | | Career Level Dimensions | Career Level: | P2 | Career Level Description: | Professional Level 2 | | | |
County Impact | • | Works independently on projects/assignments that impact Work Group results. | • | Work is generally supervised and involves periodic process checks. | | | |
Innovation and Complexity | • | Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group. | | | |
Communication and Influence | • | Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement. | | | |
Leadership | • | May provide guidance and assistance to entry level professionals or support staff. | | | |
Knowledge and Experience | • | Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience. | | | |
Required Education | • | Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related field | | | |
Required Experience | • | Four years of experience in the analysis, support and training of enterprise and specialized department systems and processes | | | |
Qualification Equivalency | • | Equivalent education and experience are accepted | | | |
Preferred Licenses and Certifications |
Knowledge, Skills and Abilities | • | Strong influencing, communication, and presentation skills | • | Strong interpersonal skills | • | Proficient with MS Office (Including Word, Excel, Outlook, PowerPoint, Access) | • | Ability to approach work with a problem resolution mindset while taking ownership, researching, and resolving issues | • | Excellent time management skills, exceptional organization, and keen attention to detail | | | |
An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. | | Competencies |
Individual Contributor Competencies | Analysis | Examines data to grasp issues, draw conclusions, and solve problems. | Communication | Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions. | Customer Service | Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance. Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services. | Interpersonal Skills | Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Perceives, assesses, and positively influences one's own and other individuals’ emotions. | Technical Expertise | Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively. | Speaking | Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations. | | | |
Core Competencies | Integrity | Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards. | Accountability | Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making. | Diversity | Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community. | Collaboration | Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation. | Continuous Improvement | Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally. | Wellness | Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same. | Service Orientation | Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers. | | | |
ADA Checklist | | The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions | Standard ADA Selection: | Office Environment | | | | |
Physical Demands | | N/A | Rarely | Occasionally | Frequently | Constantly | Standing | | | X | | | Walking | | | X | | | Sitting | | | | X | | Lifting/Carrying 0-10 pounds | | | X | | | Lifting/Carrying 10-20 pounds | | | X | | | Lifting/Carrying 20-50 pounds | | X | | | | Lifting/Carrying 50-100 pounds | | X | | | | Pushing | | X | | | | Pulling | | X | | | | Climbing | | X | | | | Balancing | | X | | | | Stooping | | X | | | | Kneeling | | X | | | | Crouching | | X | | | | Crawling | | X | | | | Reaching | | X | | | | Handling | | X | | | | Grasping | | X | | | | Fingering | | X | | | | Feeling | | X | | | | Talking | | | | X | | Hearing | | | | X | | Visual Perception | | | | X | | Repetitive Motions | | | X | | | Eye/Hand/Foot Coordination | | X | | | | | | | | | | | | | | |
Mental Demands | | N/A | Rarely | Occasionally | Frequently | Constantly | Memorization/Concentration | | | X | | | Learning/Knowledge Retention | | | X | | | Preparing/Analyzing Numerical Figures | | | X | | | Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.) | | | | X | | Analyzing/Examining/Testing Data | | | X | | | Emotional/Behavioral Self-Regulation | | | X | | | Interacting with Others | | | | X | | Comprehension | | | X | | | Organization | | | | X | | Decision Making | | | X | | | | | | | | | | | | | |
Mental Capability/Cognitive Requirements | Comprehension | Understand and apply non-routine verbal and/or written instructions | | | |
Organization | Organize and prioritize individual work schedule to manage multiple tasks and/or projects |
Decision Making | Make decisions that have an impact on the individual's work |
Communication | Communicate and explain a variety of information |
Working Environment | | N/A | Yes | No | Extreme cold | | | X | Extreme heat | | | X | Humid | | | X | Wet | | | X | Noise | | | X | Hazards | | | X | Temperature Change | | | X | Atmospheric Conditions | | | X | Vibration | | | X | Computers/Monitors | | X | | | | | | | | |
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