IT Systems Engineer - Business Systems

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Job Information

Title:

IT Systems Engineer - Business Systems

Market Range:

IT15

Approved Date:

2/12/2021 11:19:32 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100485

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Analyze, design, construct, and manage IT systems and IT resources which support current and future technology platforms and applications for a business unit. Research and evaluate products which may enhance current or future activities. Troubleshoot and resolve complex IT issues. Serve as a technical lead or subject matter expert for supported IT Platforms in support of the business unit. Direct the implementation and completion of special projects as assigned.

•

Provide technical platform design, support, and assistance. This includes development, system configurations, problem analysis and resolution.

1

45%

•

Provide technical assistance in business process redesign, workflows, as related to system configurations and performance.

2

20%

•

Provide system and information goverance, including data integrity, and security.

3

10%

•

Serve as technical lead/resource for system software and hardware monitoring, performance, and interoperability.

4

5%

•

Perform system upgrades, enhancements, and associated training.

5

5%

•

Provide vendor, license, and contract management as appropriate.

6

5%

•

Provide annual budget requirements for systems and platforms including management of system life cycle.

7

5%

•

Enhance personal proficiency and knowledge of county information systems and technology. Stay current with IT industry trends and explore ways to effectively apply new technologies to the work of Wake County government.

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Computer Science, Information Systems, Computer Engineering or related field

•

Four years of experience in IT systems design and administration

•

Equivalent education and experience are accepted

•

3 Years

Demonstrated experience providing system configuration, support, and maintenance services inclusive of problem management tasks for vendor hosted systems

•

1 Year

Familiar with designing and developing reports using Crystal Reports

•

2 Years

Proficiency with Microsoft Office products such as Word, Excel, and Visio

•

2 Years

Ability to maintain working relationships with vendors, monitor contracts, and ensure compliance with all provisions

•

1 Year

Familiar with Governance, Change Control Board, and change management processes, to manage system configurations across business units

•

2 Years

Familiar working with SharePoint team sites

•

1 Year

Experience using ActiveNet or EnerGov or OnBase ,or Advantage business solutions is a plus

•

Proven experience providing support for vendor managed systems in a client/server environment to include managing the communications and testing for vendor releases, configuring system settings according to defined business rules and processes, managing test environment updates, assign and manage end user system security, assist with end user training, and participate in system implementation.

•

Ability to modify existing and/or create new documentation for ongoing application support.

•

Ability to gain an understanding of system architecture and database configurations.

•

Must have excellent data analysis, troubleshooting, and debugging skills, including the ability to perform root cause analysis. Attention to detail a must.

•

Demonstrated experience developing reports using software and report writer tools to provide data for public request for information, run ad hoc queries for internal data, and create customized reports.

•

Ability to respond to after-hours support calls.

•

Ability and willingness to collaborate with and build strong working relationships with business units.

•

Ability to deliver high level of customer service by responding to inquiries and resolving issues in a timely manner.

•

Ability to collaborate with Security team to maintain security policies and protocol for the system and mobility team to manage mobile devices to be used by the application.

•

Excellent communication skills to clearly discuss and convey complex information technology concepts and terminology with a diverse group of end users, including County senior leadership, IT technical staff, non-technical staff, and vendors.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Problem Solving

Arrives at decision using analytical thought.

Communication Skills

Communicates at a high level and is able to negotiate on a broad spectrum of matters.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X