Library Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Library Supervisor

Market Range:

MR19

Approved Date:

2/5/2021 2:07:34 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100505

Job Family:

Library

Sub Family:

Library Operations

Primary Purpose

Library Supervisors in WCPL are focused on one of three areas:

• Adult Services

• Youth Services

• Collection Development - Selection Management

For Adult and Youth Services, the Library Supervisor's purpose is to develop and evaluate Program of Service on a system level; To direct the activities and supervise the staff of a department in a regional library; To maintain and market the book collections; To serve as the Manager in the absence of a Regional Library Manager

For Collection Development – Selection Management, the Library Supervisor's purpose is to work with the Senior Manager for Collection Development to develop and implement a dynamic, transparent and sustainable collection development plan for the library system; To support tactical and strategic planning as they relate to collections; To create and sustain valuable roles for public service staff in the collection development process; and to directly supervise Librarian Selectors and paraprofessional staff who are engaged in the selection and acquisition of library materials.

•

For Supervisors in Regional Libraries: Develop and Implement Program of Service for System (Adult/Youth): Works with Senior Managers, peers, and a team of Librarians to develop program of service for adults and children on a system level ; implements and evaluates programming for adults and children in their departments at the Regional Libraries. Market collection through effective merchandising; maintain collection based on weeding guidelines.

For Collection Development Supervisors: Manage Selection of Materials and Oversee Collection Development Functions (Selection): Work with Senior Manager to develop purchase plans for annual and CIP budgets that meet the goals of the Book Model and Collection Development Plan; Oversee operations related to selection, processing and receipt of all library materials

1

50%

•

Supervision of Staff (Adult/Youth/Selection): Coach staff in goal setting and achieving performance expectations;  conduct annual performance reviews; communicate with staff on a daily basis via email and in person on a variety of issues; establish, interpret and apply library policy and procedures; participate in interviewing and selecting department staff.  Prepare staff schedules; complete monthly paperwork to reconcile purchases; serve as manager on duty in absence of Regional Library Manager

2

45%

•

Customer Service (Adult/Youth/Selection): Ensure the provision of excellent customer service; assist patrons with reading, reference, research and computer needs; respond to customer requests and/or concerns in person, via phone or via email. 

3

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Master's degree in Librarianship or related field: MLS, MLIS, MIS, ML from an ALA accredited program or NC program

•

One year of experience as a Librarian

•

Equivalent education and experience are NOT accepted

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X