Risk Management Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Risk Management Supervisor

Market Range:

MR22

Approved Date:

2/9/2021 4:47:46 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100637

Job Family:

Legal and Compliance

Sub Family:

Risk Management

Primary Purpose

Provides strategic planning, oversight and administration of Wake County Risk Management claims handling for multiple lines of business in accordance with state laws, policies, procedures and resolutions adopted by Wake County Board of Commissioners. Manages and monitors work performed by the Risk Management Analyst, outside adjusting firms and third-party administrators involved in the investigation and handling of Wake County claims. Performs OSHA recording and reporting. Works directly with the County Attorney's on litigated claims. Implements the workers' compensation return to work program.

•

Performs Workers’ Compensation Claims administration, including the Return To Work program. Authorizes first-visit medical treatment for injured employees by preparing and sending writing authorization to medical providers. Responds to and resolves inquiries and complaints. Evaluates problems and takes appropriate action to resolve issues/concerns. Informs injured employees of their benefits. Completes Employer’s Report of Employee’s Injury or Occupational Disease to the Industrial Commission and sends claims notices to the County’s third-party administrator. Calculates employees average weekly wages and workers compensation rate according to the statue. Keeps up with lost and restricted days. Manages and coordinates the Return To Work program for injured employees with departments and employees. Attends legal proceedings including mediations and hearings. Drafts settlement agreements and files documents with the Industrial Commission as needed and under the supervision of the County Attorneys. Acts as a liaison between injured County employees and third-party administrators. Serves as the county’s representative at legal proceedings and assists County Attorney’s with litigation. Assists in working with The Standard for accurate FMLA record keeping.

1

35%

•

Manages, monitors and assists the Risk Management Analyst with claims handling for Automobile Liability and Property Damage and Theft claims and non-litigated General Liability (including professional and medical) claims. Reviews all incidents reported through the County’s online claims reporting system to determine claim type and causation and establishes a claim. Determines if third-party claims should be sent to contracted adjusters for handling and investigation or handled in-house. Follows up with employees an supervisors. Responds to all third-party claims and investigates to determine liability. Establishes loss reserves, which are used in reporting to departments, actuaries and brokers. Ensures all claims are handled in accordance with the Wake County Board of Commissioners Resolution. Prepares settlement documents and requests settlement payments from Finance. Posts payments in the county’s claim system and posts payments in the county’s Finance system. Consults with County Attorney’s on legal issues. Coordinates with the legal staff on litigation, settlement strategies and settlement authority. Obtains subrogation payments to be posted in the county’s claims system.

2

10%

•

Coordinates and meets with Attorneys, claims adjuster and department heads to review claims and develop strategies to reduce exposures and monitor claims handling. Prepares and produces documents for audit requests and meets with auditors. Sends notices and updates to excess carriers in accordance with terms and conditions of insurance policies and contracts.

3

5%

•

Serves as the Administrator of the county’s claims handling system, Filehandler. Tests all system updates, sets up and trains new users and reports system problems to IS or the vendor. Works with IS and the vendor to resolve system problems as they may arise. Reviews and researches system enhancements and improvements.

4

20%

•

Responds to notices of legal representation. Assists with discovery requests. Reviews and verifies answers to interrogatories and request for production of documents. Drafts, reviews, assembles and organizes documents for litigated claims. Serves as the county representative at mediations and hearings. Testifies in court as a witness when called on behalf of the County. Meets with County Attorneys and outside contracted attorneys to develop strategies and identify issues. Prepares claim settlement analysis and develops claim strategies for potential claim settlements.

5

20%

•

Maintains confidential records and information necessary for the preparation and posting of OSHA summaries in each of the county’s establishments in accordance with OSHA regulations. Keeps injury logs current and maintains and updates logs for a 5-year period. Produces documents to OSHA inspections when requested with required time limits. Assists contracted claims administration employees in preparing and filing annual surveys from NC DOL and the Bureau of Labor Statistics.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Business Administration or related field

•

Five years of experience in risk management

•

Equivalent education and experience are accepted

•

Bachelor's Degree

in Risk Management or related field

•

5 Years

Multi-line claims management/litigation

•

North Carolina Claim's Adjuster's License

Upon Hire

•

Thorough knowledge of government accounting, auditing and reporting requirements.

•

Understanding of safety programs, risk management, accreditation/governing regulations at all levels, government and private payer reimbursement rules and policies, as well as fraud and abuse laws.

•

Excellent interpersonal, analytical, critical-thinking, oral and written communication skills.

•

Strong communication skills to work professionally with clients, vendors and staff.

•

Excellent people skills in order to team with diverse leadership and operational teams, with a clear, easy to understand communication style.

•

Proficiency in Excel, Word and PowerPoint.

•

Ability to multi-task, strong attention to detail, excellent problem-solving and follow-up skills.

•

Thorough knowledge of county, state and federal policies governing the organization's work.

•

Considerable knowledge of personnel policies and practices.

•

Ability to exercise significant judgment and discretion in applying and interpreting policies and procedures.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Results Orientation

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X