Risk Management Analyst

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Risk Management Analyst

Market Range:

MR21

Approved Date:

2/9/2021 4:15:48 PM

FLSA:

Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100636

Job Family:

Legal and Compliance

Sub Family:

Risk Management

Primary Purpose

Works under general supervision to investigate, analyze and determine the extent Wake County's liability involving accidents, incidents or other occurrences involving county property, vehicles or employees resulting in third-party personal injury or property damage. Negotiates and prepares claims and settlements in accordance with the Wake County Board of Commissioners Resolution Regarding Limited Waiver of Immunity and North Carolina General Statutes.

•

Performs reviews, investigations, claims adjusting, negotiation and payment of county claims within all lines of business.  Directs the assignment of claims to third-party administrators and adjusting companies. Monitors and oversees claims progress to ensue that liability and workers' compensation claims against the county are handled promptly and efficiently, ensuring compliance with federal, state and local regulation.

1

20%

•

Ensures the county's loss data is correctly recorded and accurately analyzed to support the County Attorney's risk management/claims decision process. Researches issues and potential exposures to set accurate claim reserves. Oversees invoices and payment of invoices. Posts claim cost accurately in the county claims system. Analyzes and recognizes factors and conditions affecting claims cost and responds with appropriate actions. 

2

20%

•

Coordinates and meets with Attorneys, claims adjusters and department heads to review claims and develop strategies to reduce exposures and monitor claims handling. Prepares and produces documents for audit requests and meets with auditors. Sends notices and updates to excess carriers in accordance with the terms and conditions of insurance policies and contracts.

3

30%

•

Communicates and collaborates with multiple departments within the county including but not limited to GSA Fleet Services for automobile damage repairs, GSA Physical Plant and Field Services for county property claims and GSA Safety and Security for claims investigation and OSHA.

4

20%

•

Maintains confidential records and information required by OSHA. Ensures compliance with all statutory/regulatory insurance and claims-handling requirements such as OSHA 29 CFR 1904.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Business, Risk Management or related field

•

Two years of experience in claims management or claims adjustment

•

Equivalent education and experience are accepted

•

3 Years

In claims management or claims adjustment

•

North Carolina Claim's Adjuster's Liscense

Upon Hire

•

Understanding of internal controls and risk assessment processes.

•

Patience and strong customer service skills.

•

Ability to communicate effectively and disseminate information to senior management.

•

Detail oriented with strong analytical and problem-solving skills.

•

Intermediate skills in assessing risks and developing solutions.

•

Proficiency in Microsoft Office.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Negotiation

Explores positions and alternatives to reach outcomes that gain acceptance of all parties.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X