Department Program Auditor Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Department Program Auditor Supervisor

Market Range:

MR19

Approved Date:

3/24/2021 5:19:24 PM

FLSA:

Non-Exempt

EEO Code:

PARAPROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100198

Job Family:

Legal and Compliance

Sub Family:

Compliance

Primary Purpose

Provides leadership and supervision over Department Program Auditors to ensure a high level of accuracy, as it relates to the prevention, detection, prosecution and enforcement of over issuance, overpayments and fraud in all Economic Services Programs.  Ensures compliance with federal, state and county policies, procedures, and guidelines. Ensures productivity through evaluation of ongoing analysis of staff caseloads, conduct regular meeting and individual conference to ensure the programmatic and agency outcomes are met.  Maintains relationships with other agencies and organization to explain and interpret program purpose and policies. 

•

Provides leadership and supervision over Department Program Auditors as it relates to the prevention, detection, prosecution and enforcement of over issuance and overpayments.  Ensures compliance with federal, state and county policies, procedures and guidelines. 

1

30%

•

Conducts second party reviews to ensure quality and accuracy of established claims.   

2

30%

•

Oversees appropriate actions on claims, local and state hearing to ensure investigation time standards are met per federal, state, and county guidelines.

3

10%

•

Oversees data in NC Fast, Lotus Notes, and Hearing Database for appropriate information to track timeliness and payments.    

4

10%

•

Conducts investigations for state referrals and vacant caseloads.

5

10%

•

Provides staff support thorough effective supervision, coaching, and performance management.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Assist and adhere to other duties as assigned.

•

Attend division, agency, and county meetings as assigned.

•

Complete county and program trainings timely both optional and required.

•

Maintain policy knowledge and stays abreast on policy changes for all economic services programs.

•

Develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

3 Years

Three years of related experience as a supervisor, team leader, or trainer experience with State or County Department of Health and Human Services. 

And

•

Competent working knowledge of NC Fast or similar State or County Economic Benefit system experience at a proficient level.

And

•

Four (4) years of Program Integrity experience within a State or County Economic Services program (Food Nutrition Services, Work First, Family and Children's Medicaid, Adult Medicaid or Special Assistance Medicaid).

•

Strong organizational skills, verbal and written communication, group facilitation and interpersonal skills combined with proficient proofreading, spelling, and grammar skills.

•

Ability to provide guidance and feedback to help an employee or groups of employees strengthen their knowledge, skills, and abilities to accomplish a task or solve a problem, which in turn should improve job performance.

•

Comfortable working with Microsoft Excel and other computer programs that may be used in organizing data and creating reports.

•

Skills and ability in coordinating, facilitating, and participating in a collaborative approach to the completion of tasks or assignments.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X