Master Detention Officer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Master Detention Officer

Market Range:

DT11

Approved Date:

2/9/2021 1:34:52 PM

FLSA:

Non-Exempt

EEO Code:

PROTECTIVE SERVICE WORKERS

Career Level:

S1

Career Level Description:

Sworn Level 1 - Sheriff

Job Code:

100523

Job Family:

Law Enforcement

Sub Family:

Detention

Primary Purpose

Provides supervision and control of the inmates during their booking, identification, confinement, recreation, visitation, release and all other aspects of incarceration within the Wake County Detention Facilities. Submits and attends classes for Transport, Field Training Officer and Critical Response Team.

•

Monitors conduct of prisoners in the housing unit or during work or recreational activities according to established policies, regulations and procedures to prevent escape or violence.

1

30%

•

Takes actions to subdue and gain control of any unruly inmate using force if necessary and by using handcuffs and other restraints.

2

20%

•

Exercises independent judgement in determining where there is a violation of security occurring requiring the officer to gain control of the inmate and determine when force may be used and to what degree.

3

20%

•

Communicates effectively and coherently over mobile two way radios while initiating and responding to radio communication.

4

10%

•

Endures verbal and mental abuse when confronted with the hostile views and opinions of inmates and other people encountered in an antagonistic environment.

5

10%

•

Prepares incidents and other reports using appropriate grammar, symbols and mathematical computations.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Conducts visual and audio surveillance for an extended period of time while performing cell checks on inmates.

•

Transports inmates from jail to courts, schools, hospital and other prison and jail facilities.

•

Assists in the training of new officers.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

S1

Career Level Description:

Sworn Level 1 - Sheriff

•

Performs general law enforcement work, such as patrolling on a shift, serving warrants and civil papers, investigating crimes and disturbance, transporting prisoners, and providing security.

•

Services impact the successful day-to-day operations of the Sheriff’s Office.

•

Work is closely supervised.

•

Responsible for suggesting adjustments or recommended enhancements to systems and processes.

•

Problems faced are task-oriented, typically solved by referencing precedents and policies.

•

Communicates with contacts typically within the immediate team/shift to obtain or provide information requiring some explanation or interpretation in order to reach a solution.

•

N/A – Jobs at this level do not manage people.

•

Requires basic law enforcement training certification; in-service training and completion of field training within one year of employment is required.  Firearms certification must be obtained within one year of employment.

Qualifications

•

High school diploma or GED

•

Three years of experience in detention services

•

Valid Driver's License and "safe" driving record

•

DOCC certification

•

Completion of the Annual In-Service training

•

Equivalent education and experience are accepted

•

Excellent oral and written communication skills.

•

Knowledge of appropriate procedures for collecting and reviewing information and the ability to monitor or regulate those procedures, tasks, or activities.

•

Maintaining a strong work ethic and strong ethical behavior.

•

Ability to observe, monitor, collect, and record data.

•

Excellent critical thinking skills required. 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Safety

Adheres to all workplace and trade safety laws, regulations, standards, and practices.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X