Park Assistant Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Park Assistant Manager

Market Range:

MR14

Approved Date:

2/4/2021 6:22:03 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100564

Job Family:

Parks and Recreation

Sub Family:

Parks and Recreation

Primary Purpose

Provide a safe, enjoyable park experience through daily operational tasks, visitor services, resource stewardship, and park programming and maintenance. Assists the Park Manager in all aspects of park functions including planning, budgeting, and facility assessments. The Assistant Park Manager (APM) may have a focus area of either education or maintenance, however, they are also responsible for hiring, supervising, and evaluating full-time and part-time staff as well as recruiting, directing, and recognizing volunteers.  The APM's duties include sharing daily tasks such as opening/closing responsibilities and coverage of weekend and evening shifts. They serve as the manager on duty in the absence of the Park Manager.

General duties for these focus areas are listed below:

Maintenance

Directing all aspects of general maintenance tasks including turf care, landscape and trail maintenance, building care, and custodial functions. Supervising and conducting preventative maintenance on buildings, equipment, facilities, and utility vehicles.  Managing natural resources.  Maintenance duties also include training employees on best practices for park safety and use of personal protective equipment (PPE).

Education

Coordinating and implementing a wide variety of program opportunities and ensures the programs are curriculum based and of the highest quality. Managing all aspects of programming including planning, budgeting, marketing, implementation, and evaluation. Programs vary in complexity from one-hour programs to camps, special events, and adult workshops. Supervising reservations and payments, developing exhibits, and maintaining gardens.

•

Administrative - Planning, scheduling and writing up park events and public educational programs on a quarterly basis.  Meetings with internal and external stakeholders. Recruiting, hiring, training, scheduling and evaluating full-time and part-time employees. Manage office functions such as; e-mail, filing, making/answering phone inquiries, purchasing supplies, submitting monthly reports.  Facility reservations.  Updating park literature.             

1

30%

•

Operations -   Open and closing of the park and its facilities.  Enforce all park rules and regulations in a calm, firm and professional manner without commissioned law enforcement powers.  Maintain annual certifications in CPR and basic first-aid.  Monitor safety practices and procedures of employees.  Respond to fire and trouble alerts.  Systematic inspection of facilities and their components and documentation of these inspections.  Recognize situations requiring the assistance of emergency, fire, law enforcement or wildlife authorities and request assistance when needed, represent Wake County until higher authority arrives.  Provide helpful and concise information and assistance directly to park visitors in any manner possible.  Convey a professional appearance at all times by wearing the approved uniform to established standards.  

2

20%

•

Park Programming -   Developing, planning, and leading or overseeing educational programs for park visitors of all ages in both classroom and outdoor settings.  Gathering or developing educational equipment and natural history props for use in park educational programs.  Planning, obtaining, or facilitating educational staff development and educator workshops. 

4

25%

•

Facility and Landscape Maintenance -  

Supervise and/or participate in landscape maintenance duties involving turf and landscape management including the control of noxious pests and exotic plant species within park. Monitor conditions of all park resources and amenities. 

Directly responsible for preventative maintenance procedures and repair of equipment.  Recognize situations requiring the assistance of skilled mechanics and technicians outside park staff, schedule, deliver and pick-up for service all equipment as needed.  Basic knowledge of carpentry, plumbing, electrical, painting, and janitorial practices are needed.

Responsible for placing, monitoring and clearing General Services Administration work orders and assisting General Services.

3

25%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Parks, History, Parks Administration or related field

•

Two years of experience in parks management or parks supervision

•

Valid Driver's License and "safe" driving record

•

Depending on area of employment, Pesticide Applicator's License may be required after initial hire

•

Depending on area of employment, Playground Inspector Certification may be required after initial hire

•

Depending on area of employment, CPR certification may be required after initial hire

•

Equivalent education and experience are accepted

•

2 Years

Supervisory experience

•

Excellent interpersonal, communication and customer service skills

•

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Motivating, developing, and directing people as they work, identifying the best people for the job.

•

Ability to exercise independent and sound judgment in performing the duties of the position

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

•

Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X