Park Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Park Manager

Market Range:

MR18

Approved Date:

2/4/2021 6:20:36 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100565

Job Family:

Parks and Recreation

Sub Family:

Parks and Recreation

Primary Purpose

Responsible for the daily operations of the appointed park facility. Ensures visitors have a safe, enjoyable park experience through daily operational tasks, visitor services, resource stewardship, and park programming.  Develops and implements policies, procedures, and practices to accomplish the goals and objectives of the park and the division.   

Works closely with Parks, Recreation, and Open Space (PROS) Administration for planning, budgeting, and park operations. Supervises programming, maintenance, and financial oversight at the park level.  Establishes, coordinates, and fosters effective external and internal partnerships. Hires, supervises, and evaluates full-time and part-time staff and manages natural and cultural resources. 

•

Administrative -  Provide positive and visionary leadership for their specific park when fulfilling the staff's core functions of administration, maintenance, operations and programming.  Work within the Parks Recreation & Open Space's Strategic and Tactical Plans to develop short and long range planning.  Manage and monitor annual park budget through the accounting system.  Oversee material and supply inventory and purchasing, including oversight of employee p-card use. (Some supplies are purchased for the Division involving coordinated inventory, ordering and delivery.)  Revenue management, including setting fees (w/ Commissioner approval), revenue collection and bank deposits.  Recruitment, hiring, training, supervision, evaluation and discipline of all full-time and part-time employees. Create and manage staff work schedules.  Oversee all park program and maintenance planning, including collaboration with both internal and external partners. Develop and manage Park Use Agreements.  Provide quality customer service.  Responsible for overall office management, including monthly/quarterly and other reporting, database management and other clerical duties.  Establish, approve, ensure and implement WC PROS and park specific policies and procedures.  Handle and address personnel concerns and issues. Oversee any grant process and award. 

1

30%

•

Operations -  Responsible for direction of overall park operations.  Visitor Safety, including enforcement of park rules and regulations, working with law enforcement, addressing any emergency situation;  Employee Safety, including training and emergency procedures;  Resource Protection, including managing park activities, monitoring programs and habitat improvements.  Public Relations through visitor contact.  Convey a professional appearance at all times wearing an approved uniform.  Promote park and deal with issues of interest through contacts with representatives from the media, promote Wake County Parks, Recreation and Open Space through presentations at various community organizations and academic institutions.  Implement and institute park specific policies and procedures to the public.  Maintain hours of operation and staffing levels. 

2

20%

•

Park Programming -   Oversees the Development, planning of educational programs for park visitors of all ages in both classroom and outdoor settings. Supports staff professional development educator workshops.  Facilitates park use agreements with outside groups.

4

20%

•

Facility and Landscape Maintenance -  Responsible for park aesthetics, functionality and safety.

Supervises and/or participates in landscape maintenance duties involving turf and landscape management including the control of noxious pests and exotic plant species within park as needed.  Monitor conditions of all park resources and amenities. 

Oversees Park preventative maintenance procedures and repair of equipment.  Recognize situations requiring the assistance of skilled mechanics and technicians outside park staff.

Ensures that park staff is placing, monitoring and clearing General Services Administration work orders and assisting General Services as needed.

3

30%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Parks, History, Parks Administration or related field

•

Three years of experience in parks administration or historical sites management

•

CPR certification within one year of employment

•

First Aid certification within one year of employment

•

Equivalent education and experience are accepted

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X