Social Services Senior Trainer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Social Services Senior Trainer

Market Range:

MR17

Approved Date:

10/4/2022 10:51:36 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100691

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Supports the Learning & Development function in designing, developing, and implementing learning and development and training programs specifically for trainers. Leads the county training certification initiatives and imparts information to trainers so they can become Certified Program Training Specialists. Monitors and provides feedback to trainers, mentors, and supervisors to focus on continual skill enrichment by working with the Training Supervisor to compose learning development plans. Serves as a technical skill resource to other trainers, supervisors, and managers. Consults with a variety of work groups to identify the root cause of errors and develops technical skills enrichment training that will reduce the reoccurring errors, and develops and continues to enhance the core competencies required for the entire Program and Staff Development Team.

•

Trains trainers on the curriculum to be certified as a trainer, observes their teach backs, collaborates with the supervisor, composes a development plan, communicates the plan to each trainer and monitors their progress.

1

25%

•

Composes ongoing training curriculum for existing and new trainers.

2

20%

•

Assists with the development, implementation, and maintenance of an online Knowledge Management System for the agency.

3

25%

•

Facilitates process improvement work groups, sets goals, reports findings and conducts refresher training to ensure the group's success.     

4

20%

•

Assists with delivering program training based on turnover and agency needs.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Uses the data provided by the Quality Assurance Supervisor to identify training needs and designs a curriculum accordingly.

•

Consults with Training Supervisor, Program Managers, Directors, and Assistant Directors to target and plan for revising curriculum based on agency needs and other assessments. 

•

Mentors trainers.

•

Other duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

•

4 Years

Job-related experience

•

Certified Training Specialist

Within 1 Year

•

Ability to instructionally teach others on how to perform training objectives.

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Knowledge of Social Services program policy and regulations.

•

Familiarity with adult learning concepts and online instructional training required.

•

Proficient with computer programs such as Microsoft Excel, Outlook, Word, and PowerPoint.

•

Ability to collaborate with the trainee and supervisor to compose, communicate and monitor the implementation of an employee development plan.

•

Ability to present information to individuals or groups and facilitate the learning process.

•

Communicating effectively in writing as appropriate for the needs of the audience.

•

Strong oral and written communication skills including presentations and training.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X