Men's Center Assistant Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Men's Center Assistant Manager

Market Range:

MR16

Approved Date:

3/11/2021 1:37:35 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100538

Job Family:

Social Services

Sub Family:

Housing Services

Primary Purpose

The Assistant Men's Center Manager is responsible for overseeing all 24/7 day-to-day operational services provided by the shift supervisors and their teams.  The Assistant Center Manager will provide expertise in the area facility maintenance and safety issues.  The Assistant Manager insures all General Services Administration (GSA) requests for repairs are entered and accepted by GSA. Works with Generals Services to coordinate facility maintenance repairs and safety issues. Conducts monthly Life Safety inspections and coordinate monthly fire drills.  Represents the SW SC Management Team on Weekend days and other times when necessary.

•

Supervises 1 Lead Shift Supervisor, 5 Shift Supervisors (1 on duty at all times);Interviews, hires, and trains new staff; Submits timely paperwork for new hires and creates/implements New Hire Plans prior to new staff beginning work; Provides coaching to staff regarding performance by conducting weekly Shift Supervisor meetings; Submits personnel paperwork timely for new hires and create/implement New Hire Plans prior to new staff beginning work; Provides team coaching to staff regarding Intake Team performance and disseminates information by conducting bi-monthly Shift Supervisor meetings; Provides formal supervision to subordinate staff during formal monthly individual supervision sessions; Develops annual work plans, staff development plans, and performance reviews; Assists Shift Supervisors as needed with personnel issues and staff coaching; Periodically observes Lead Shift Supervisors and Shift Supervisor’s supervision sessions with Intake Staff to provide feedback and assess performance.

1

50%

•

Promotes SWSC’s Customer Service Expectations and Principles to all Intake Staff through training, information, team building activities, and staff recognition; Works with Management Team to ensure quality customer service delivery to all SWSC clients as well as implementation of Continuous Quality Improvements related to customer service delivery; Assists to resolve client issues and complaints as needed through staff interventions, staff coaching, and when appropriate has direct client involvement; Participates on Grievance Committee on a rotating basis and promotes Grievance process with clients; Processes client assistance requests as submitted by intake staff, including determination of appropriateness of request, prior assistance provided to the client, and whether or not the request fits within budgetary and programming allowances; Ensures that Intake Team conducts timely and thorough New Guest Intakes, Updates, and Orientations; provides training and monitoring on regular basis; Routinely monitors client intake packets, HMIS data entry, and other tools for the provision of client assistance to ensure a high quality of customer service and documentation accuracy.

2

10%

•

Submits and follows up on GSA requests until completed; Coordinates repair, maintenance, and landscaping, and other physical plant needs with GSA; Coordinates maintenance needs with GSA regarding housekeeping contract recycling, pest control, grease trap cleaning, an ongoing projects/maintenance schedules; Conducts daily visual maintenance and safety inspection of SWSC, including kitchen, and complete log in synopsis; Oversees management of cleaning supplies, paper products, linens, and equipment; Coordinates and/or conducts staff training regarding the Emergency Action Plan, including emergency procedures, fire escape routes, use of fire extinguishers, education of guests, and communication through chain of command; Ensures  monthly Life Safety Inspection for the entire facility are completed; Maintains the Center’s Life Safety notebook and cooperate regarding emergency planning and fire drills with the county’s Safety Officer and GSA.

3

10%

•

Reviews shift synopsis on daily basis for completeness, accuracy, and information requiring action or follow up; takes corrective action as needed; Manages purchase card use, transactions, and reconciliation according to county and program policies; Ensures that Intake Team staff adhere to personnel, administrative, financial, and other policies and procedures issued by county; Ensures that all Intake Team members are competent in the use and application of the SWSC Policy Manual, Guest Handbook, and HMIS; Communicates with SWSC Manager as necessary in emergencies or when deviation from standard procedures is needed; Provides for quality assurance regarding service delivery; Serves as liaison between Intake Staff and Case Management Team to ensure clear understanding and solid communication; Attends all SWSC Management Team, All-Staff, Shift Supervisor, and other related meetings; Maintains and provides outcomes data as requested by the SWSC Manager on a monthly, quarterly, and annual basis, prepares other reports as requested; Attends bi-weekly supervision with SWSC Manager; On-call as needed to assist staff with emergencies, staffing, and other issues that fall outside of normal operating procedures.

4

20%

•

Provides ongoing supervision to internal team assigned to provide outreach and engagement services to guests not necessarily seeking services; Monitors activities and progress of team; Adjusts staff assignments and scheduling as needed to ensure that both outreach activities and intake responsibilities are effectively managed; Assists Center Manager in periodic program and service evaluations; Reports outcomes data and other requested information to SWSC Manager on timely basis as assigned; Ensures appropriate staffing and quality intake service provision during White Flag events.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Associate's degree

•

Four years of job-related experience including at least two years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work, Mental Health Counseling, or related discipline

•

6 Years

Work experience with case management services, housing, and homeless populations.

•

Health Services\First Aid Certification

First Aid

Within 60 Days

And

•

Health Services\Cardiopulmonary Resuscitation (CPR)

CPR

Within 60 Days

•

Excellent interpersonal and emotional intelligence skills required. Positive attitude and resiliency. Must be able to regularly interact effectively and empathically with all constituents of diverse backgrounds and in various states of tension. 

•

Excellent Initiative and ability to proactively identify challenges. Must have a solutions based approach to challenges. Must be able to manage and de-escalate problem situations successfully. 

•

Strong and timely data entry, management, and reporting skills. Excellent mathematical skills for data management and reporting. 

•

Excellent written and verbal Communication Skills required. Candidate must be able to consistently, regularly, effectively and clearly communicate with Samaritan House constituents of diverse backgrounds and in various arenas of business. The ability to present information in small or large group settings. 

•

Excellent initiative and ability to work independently and to successfully collaborate with teams. Resourceful and solutions-based approach to challenges ability to identify and resolve issues without direction when needed. Solutions based approach to all business.

•

Strong ability to establish rapport, trust, and boundaries with clients, and guide others in doing the same. 

•

Strong organizational skills, with the ability to respond to deadlines in a timely manner. 

•

Strong ability to exercise discretion and independent judgment, and the ability to address confidential and time-sensitive issues. 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X