Men's Center Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Men's Center Manager

Market Range:

MR20

Approved Date:

3/11/2021 1:31:40 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100539

Job Family:

Social Services

Sub Family:

Housing Services

Primary Purpose

The Men's Center Manage is principally responsible for the overall design, implementation and successful administration of South Wilmington Street Center.

The Center Manager supervises Management Team members who are responsible for the major areas of operations (Administration, Intake Services, and Case Management Services).  The SWSC Manager is charged with overall fiscal responsibility, including grants and revenue management.  The Center Manager also oversees the operation of the Incentive Housing Dormitory, Food Service Management, and on-site security.  The Center Manager acts as the "Official-in-Charge" for the Emergency Action Plan and is on-call for staff.  The Center Manager undertakes other duties as needed, including the provision of direct care services.

•

Provides Fiscal responsibility and budget management oversight for SWSC; Grant and contract management; Develops and manages outcome measurements; Manages and prepares operational and statistical reports; Facility and services oversight; Attends required Departmental meetings, COC and community meetings; Attends biweekly supervision with the Prevention and Homeless Services Division Director; Periodically reviews and updates program policies and procedures; Other administrative duties as assigned or deemed necessary.

1

50%

•

Supervises the Management Team and Center-wide administration;  Interviews, hires, and trains new staff; Provides ongoing coaching and consultation to staff; Provides clinical supervision to staff during supervision sessions; Develop annual performance reviews and work plans; Conduct periodic program reviews for quality assurance.

2

20%

•

Develops appropriate staff trainings and continuing education opportunities; Ensure all staff maintain required certifications and credentials; Develops and implements team building activities; Annually create and oversee implementation with staff of individual Staff Development Plans.

3

20%

•

Works with partnering agencies on cooperative grants and programming initiatives; Liaison to volunteers, elected and appointed officials, the media, and the general public; Attends community/partner meetings to maintain relationships outside of SWSC; acquires and disseminates knowledge and information obtained outside SWSC with internal staff.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree

•

Five years of job-related experience including three years of supervisor experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work, Mental Health Counseling, or related discipline

•

6 Years

Work experience with case management services, housing, and homeless populations.

•

CPR - Cardiac Pulmonary Resuscitation

Within 60 Days

•

FIRSTAID - First Aid

Within 60 Days

•

Knowledge of case management techniques and the ability to develop and implement an effective case management system

•

Strong ability to exercise discretion and independent judgment, and the ability to address confidential and time-sensitive issues. 

•

Strong ability to establish rapport, trust, and boundaries with clients, and guide others in doing the same. 

•

Excellent interpersonal and emotional intelligence skills required. Positive attitude and resiliency. Must be able to regularly interact effectively and empathically with all constituents of diverse backgrounds and in various states of tension. 

•

Excellent Initiative and ability to proactively identify challenges. Must have a solutions based approach to challenges. Must be able to manage and de-escalate problem situations successfully. 

•

Strong and timely data entry, management, and reporting skills. Excellent mathematical skills for data management and reporting. 

•

Strong administrative, adaptive and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully multi-task, prioritize, or alter methodology in a fast paced and ever changing work environment. 

•

Excellent written and verbal Communication Skills required. Candidate must be able to consistently, regularly, effectively and clearly communicate with Samaritan House constituents of diverse backgrounds and in various arenas of business. The ability to present information in small or large group settings. 

•

Excellent initiative and ability to work independently and to successfully collaborate with teams. Resourceful and solutions-based approach to challenges ability to identify and resolve issues without direction when needed. Solutions based approach to all business.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X