Child Protective Services - Social Worker

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Protective Services - Social Worker

Market Range:

MR18

Approved Date:

3/10/2021 11:38:03 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100109

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

The Child Protective Services - Social Worker ensures the protection of children who are brought to Child Protective Services' (CPS) attention due to allegations of abuse, neglect, and/or dependency according to North Carolina General Statutes Chapter 7B, state and county policies and Wake County's vision and mission statements. The job assesses risk throughout the life of a case and ensures families utilize recommended services that will enable parents to provide appropriate care, discipline, and supervision when cases are closed.

•

Conducts planned and unannounced home visits to initiate reports alleging abuse, neglect, and/or dependency (regarding children under the age of 18 years) by interviewing all children considered as victim according to policy, their parents/caretakers on the same day within the mandated timeframes (immediate, 24 hours, or 72 hours), based on the severity of the allegation(s), to assess the safety and well-being of children    

1

20%

•

Conducts interviews with nonresident parents and siblings within 7 days of the report date

2

15%

•

Consults with a county attorney regarding petitioning the court for custody of children when parents are not able to demonstrate the ability to provide a safe and nurturing environment

3

15%

•

Conducts interviews with collateral contacts (professionals and nonprofessionals) throughout the life of a case

4

10%

•

Compiles documentation for all contacts pertaining to a case within 7 days of each contact

5

10%

•

Coordinates and monitors services that were identified as a need for the family

6

10%

•

Exports documents pertaining to information gathered during the life of a case into the document management system (OnBase) within 7 days of each contact

7

10%

•

Interfaces during meetings (e.g. Child and Family Team (CFT) meetings, Child Planning Conference (CPC, court), Multidisciplinary Team (MDT) meetings, family meetings, fictive kin, foster parents, service providers, Departments of Social Services in North Carolina and other states, school systems, court systems, law enforcement agencies, district attorney's office, correctional facilities' staff, and staff within the Child Welfare (CW) division

8

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Interfaces during mandated and required training by the county and state

•

Collaborates with other counties and states to ensure the safety of children when families relocate

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Social Work or related field

•

Three years of job-related experience

•

Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Master's Degree

Master's Degree in Social Work, Counseling, Human Services or Education

Or

•

Bachelor's Degree

Bachelor's Degree in Social Work

Or

•

1 Year

experience as a Child Protective Services (CPS) assessor or in-home worker for candidates with Masters in Social Work (MSW)

Or

•

2 Years

experience as a CPS assessor or in-home worker for candidates with related masters degree (non MSW)

Or

•

4 Years

experience as a CPS assessor or in-home worker for candidates with bachelors degree

•

Recognizes and respects the value of individual differences at all levels of the organization

•

Strong communication skills, both oral and in writing

•

Maintains social, ethical and organizational norms

•

Firmly adhere to codes of conduct and ethical principles

•

Builds and maintains positive, productive relationships with peers, colleagues, managers, providers, the community and other professionals

•

Handles disappointment and/or rejections while still working effectively

•

Deals with others in difficult and complex situations to achieve resolution or adherence to laws and/or regulations

•

Uses appropriate interpersonal skills and methods to reduce tension and resolve conflict

•

Makes decisions without regard to personal prejudices, biases and experiences

•

Deals with high stress situations calmly and effectively

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Speaking

Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Listening

Understands and learns from what others say.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize actions to complete sequential and/or routine tasks

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X