Child Protective Services Intake - Social Worker

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Protective Services Intake - Social Worker

Market Range:

MR17

Approved Date:

3/10/2021 11:44:13 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100110

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

The Child Protective Services Intake - Social Worker receives and assesses allegations of child abuse, neglect, and/or dependency and responds to inquiries from the public regarding child welfare services and/or child abuse, neglect, and dependency situations with the goal of protecting children from such abuse, neglect, and dependency.

•

Interviews citizens who call the report line number, fax information, or come into the office for the purpose of making reports of abuse, neglect, or dependency and/or providing/obtaining information to ensure the safety and well-being of children and families.

1

65%

•

Compiles all provided information into a computerized database created for the Structure Intake Form (DSS-1402), including background checks and agency history checks

2

20%

•

Makes screening decisions based on Chapter VIII Structure Intake policy, this includes the priority of the response. This requires knowledge and use of the Structured Intake Assessment Tools, and Priority Response Decision Trees

3

10%

•

Ascertains the appropriate assignment of the report based on geographic assignments; and assigns to that unit. This includes outlying assignment units (SRC, South Central, Millbrook, NRC, West Central, WRC, SISA North, SISA South, Spanish Speaking Unit, and After-Hours Teams)

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Complete time sheets, daysheets, and participate in unit and section meetings

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in Social Work or related field

•

Two years of job-related experience

•

Completion of the NC Child Welfare Education Collaborative (CWEC) traineeship can be substituted for 1 year of experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Master's Degree

Master's Degree in Social Work

Or

•

Master's Degree

Master's Degree in Counseling

Or

•

Master's Degree

Master's Degree in Human Services

Or

•

Master's Degree

Master's Degree in Education

Or

•

Bachelor's Degree

Bachelor's Degree in Social Work

Or

•

Bachelor's Degree

Bachelor's Degree in Science

Or

•

1 Year

MSW - Working as a CPS Assessor or in-home worker

Or

•

2 Years

MS - Working as CPS Assessor or In-Home Worker

Or

•

2 Years

MED - Working as CPS assessor or in-Home Worker

Or

•

3 Years

BSW - Working as CPS assessor or in-home worker

Or

•

4 Years

BA - Working as CPS assessor or in-home worker

Or

•

4 Years

BS - Working as CPS assessor or in-home worker

Or

•

Recognize and respect the value of individual differences at all levels of the organization

•

Strong Communication skills, both oral and in writing

•

Maintain social, ethical and organizational norms

•

Firmly adhere to codes of conduct aqnd ethical principles

•

Build and maintaine prositive, productive relationships with peers, collegues, managers, providers, the community and other professionals

•

Handle disappointment and/or rejection while still working effectively

•

Deal with others in difficult and complex situations to achieve resolution or adherence to laws and /or regulations

•

Use appropriate interpersonal skills and methods to reduce tension and resolve conflict

•

Make decisions without regard to personal prejudices, biases and experiences

•

Deal with high stress situations calmly and effectively

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Speaking

Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Listening

Understands and learns from what others say.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize actions to complete sequential and/or routine tasks

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X