Child Protective Services Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Protective Services Supervisor

Market Range:

MR19

Approved Date:

8/31/2021 6:11:07 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100112

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

Supervises, guides, and supports Child Protective Services (CPS) Social Workers whose duty is to keep children under the age of 18 years safe, by assessing 

reports of abuse, neglect and/or dependency, by front loading services and monitoring compliance to services that will enable parents to provide a safe and

nurturing environment for their children when the case is closed.  Serves as the second level decision maker regarding next steps and case decisions. Guides CPS Social Workers through the court process when removal of children from their parents' home is necessary. Ensures that CPS Social Workers have the necessary tools (training, staffing and supervision meetings, coaching sessions) to do their jobs.

•

Assists with the task of assigning abuse, neglect and dependency reports to Child Protective Services (CPS) Social Workers daily by reading the reports and consulting with the manager when necessary.

1

20%

•

Ensures that CPS Social Workers are assigning the appropriate risk level based on the care parents/caretaker provide for their children when a new report is initiated and throughout the life of a case.

2

20%

•

Conducts weekly (or as needed) meetings with CPS assessors and semimonthly meetings with in-home workers to staff cases for guidance and case decisions.

3

10%

•

Directs CPS social workers through staffing and supervision (includes coaching) sessions.

4

10%

•

Ensures that required documentation is signed appropriately and timely, and uploaded into OnBase.

5

10%

•

Ensures that social workers are knowledgeable regarding current and revised policies, protocols, statues, etc.

6

10%

•

Enhances growth by participating in mandatory and required training throughout the year for the county and state.

7

10%

•

Enhances growth by training and orienting CPS social workers who are new to the county and/or new to CPS.

8

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Interviews and selects qualified CPS workers who assesses safety of children under the age of 18 years, who have been reported as victims of alleged abuse, neglect and/or dependency.

•

Ensures that social workers are meeting annual training requirements for the county and state.

•

Advises CPS social workers at all case closures.

•

Directs CPS social workers to submit daily activity on their day sheets that will be certified and corrected when necessary.

•

Ensures that time sheets are approved and submitted semimonthly.

•

Communicates with upper management regarding high profile cases (cases in the news), fatalities, disciplinarian actions during supervision sessions or when necessary.

•

Contributes to planning regarding initiatives, new protocols, revisions of current protocols, hiring of new managers, training for staff, resources for clients, and other needs as they are identified.

•

Ensures productivity by monitoring and reporting information regarding timely initiations and cases that are closed 45 days from the date that a report was accepted and 180 days from the time a case was opened for in-home services.

•

Ensures implementation of new policies and changes on the county and state levels.

•

Ensures productivity by keeping track of staff participation in training sessions.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Masters degree in Social Work (MSW)

•

Three years experience in counseling or social work

•

Equivalent education and experience are accepted

•

5 Years

5 years of experience as a Child Protective Services (CPS) Supervisor

Or

•

5 Years

5 years of experience as a Permanency Supervisor (foster care)

Or

•

5 Years

5 years of experience as a supervisors in a mental health field that work CPS clients

Or

•

10 Years

10 years of experience in another supervisory capacity working with people of various backgrounds dealing with life situations that result in the need for some type of treatment

And

•

Excellent verbal and writing skills.

•

Excellent organizational skills.

•

Excellent decision making skills.

•

Excellent interpersonal skills.

•

Excellent knowledge, skills, abilities, and competencies in assessment and in-home services, which are the two main functions of CPS.

•

Excellent understanding of policies, protocols, statues and how to access these tools when needed.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Listening

Understands and learns from what others say.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X