Child Support Services Assistant Division Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Support Services Assistant Division Director

Market Range:

MR21

Approved Date:

4/23/2021 1:56:18 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100115

Job Family:

Social Services

Sub Family:

Economic Services

Primary Purpose

Assists the Division Director in the management of the Economic and Social Services Division.  Provides strategic leadership for the Child Support Services program, which includes the Legal/Administrative, Case Initiation/Customer Service, Establishment, Enforcement and Intergovernmental sections.

Ensures compliance with the federal, state, and county regulations regarding these programs.  Leads staff in the provision of services to ensure accessible, timely and accurate services.

•

Monitors performance indicators to ensure program compliance and effectiveness of service delivery.  Evaluates daily operations, business practices, space needs and customer service issues.  Leads performance improvement activities to achieve continuous quality improvement.  Assists in development and monitoring of budget.

1

40%

•

Supervises Program Manager, Attorneys and Administrative staff. Provides support and guidance to Program Managers with recruitment, performance issues and disciplinary actions. Evaluates performance based on program outcomes and develop improvement plans when needed.  Responds to escalated customer concerns.

2

25%

•

Evaluates workload distribution and allocation of staffing to ensure program success.  Utilizes data to evaluate staffing models and allocation of staff and other resources.  Engages in business planning and budget development.  Works collaboratively with other Assistant Directors on division wide projects and initiatives.

3

15%

•

Ensures that the Division is prepared for audits and quality assurance reviews.  Evaluates the outcome of audits/monitoring in Child Support Services and make recommendations regarding corrective action plans.  Evaluates the outcome of corrective action based on data. Interfaces with DHHS staff as needed regarding program policy and implementation.

4

10%

•

Represents Division in partnerships that promote advocacy, program improvement, and best practices to achieve accessible and effective services to customers.  Serves on state, regional and national Child Support Councils to provide expertise and programmatic input on Child Support issues and legislation.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Human Services, Health or related field

•

Five years of experience in Human Services, preferably in the area of employment

•

Equivalent education and experience are accepted

•

7 Years

Experience in the management of Child Support Services.

•

Knowledge of Child Support federal/state/local laws, rules and regulations.

•

Ability to monitor/assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.

•

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•

Excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting.

•

Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.

•

Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.

•

Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

•

Advanced critical thinking and project management skills with ability to multi-task and prioritize.

•

Ability to exercise independent and sound judgment in performing the duties of the position.

•

Ability to lead and motivate staff.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Results Orientation

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X