Child Support Services Trainer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Support Services Trainer

Market Range:

MR16

Approved Date:

5/21/2021 3:13:15 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100119

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Provides Child Support (IV-D) policy and technical training. Coaches trainees and assesses the application of learning to on-the-job scenarios and performance. Consults with supervisors to identify training opportunities that will successfully enable employees to perform at their best, grow their capabilities, and deliver top-tier services.

•

Delivers training sessions through in-person and e-Learning sessions. Selects delivery methods to meet training objectives. Organizes and presents materials, instructions, demonstrations, exercises, and test case scenarios.

1

50%

•

Designs in-person and e-Learning training in the areas of Child Support (IV-D) policy, technical navigation, communication, customer service, coaching, and team building. Assesses and evaluates training needs, identifies learning objectives, and develops training materials. Assesses and evaluates training needs.  Reviews and develops course outlines.  Selects and assembles training materials, methodologies, and training aids.

2

20%

•

Assesses knowledge by administering quizzes, tests, and exams to ensure that the transfer of learning is occurring and meets the defined minimal score.

3

10%

•

Acts as consultant to agency staff regarding the interpretation of program-related federal, state, and county regulations and policies. Collaborates with internal partners to assist in clarifying and communicating changes in State and County policies, processes, and systems.

4

10%

•

Advises management when a trainee is struggling to grasp concepts, policy, navigation or displays inappropriate behavior during training. Assists in the development and implementation of a specialized learning plan.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Participates in special projects and other duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

4 Years

Advanced level Child Support (IV-D) program experience in assigned program.

And

•

2 Years

Advanced level skills working in ACTS

And

•

2 Years

Advanced level skills working with technical applications

And

•

2 Years

Training others to conduct program specific training.

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•

Familiarity with adult learning concepts and online instructional training required.

•

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

•

Knowledge of relevant Social Services policies, procedures, and strategies to comply with effective local, state, or federal mandates for the protection of people, data, and property.

•

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

•

Experience teaching others how to do something.

•

Ability to collaborate with the trainee and supervisor to compose, communicate and monitor the implementation of an employee development plan.

•

Ability to effectively coach, counsel and mentor trainees.

•

Ability to present information to individuals or groups and facilitate the learning process.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Speaking

Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X