Child Welfare - Quality Assurance Reviewer

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare - Quality Assurance Reviewer

Market Range:

MR18

Approved Date:

4/23/2021 1:58:44 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100121

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Assures quality of services by coordinating, monitoring, and reporting on quality assurance reviews. Monitors and provides assistance with quality assurance and compliance with rules and federal Child & Family Service Reviews. Provides consultation and support to ensure services are implemented at the highest standards.

•

Conducts qualitative reviews of screened out reports, assessments, in home services, and foster care cases and licensing processes.  Implements plan for using random and stratified sampling to review cases.  Consults with case worker and supervisor to ensure validity of data. Provides training and coaching to staff according to needs identified in the CQI process.

1

60%

•

Develops a thorough knowledge of current law, policy, and elements in the Program Development Plan (PDP). Follows plan to achieving benchmarks in PDP related to qualitative performance measures.  Maintains and manages all related quantitative and qualitative data. Advocates for resources and support needed to meet and exceed goals.

2

25%

•

Makes recommendations to Supervisor to improve caseworker and supervisor practice, including revisions or additions to division protocols.  Gathers feedback and communicate with case workers and supervisors to improve case reviews. Continues to monitor and report on efforts to improve performance in the Program Development Plan.

3

10%

•

Participates in State-led webinars, training, and/or committee work, along with Child and Family Services Reviews (CFSR) using the Onsite Review Instrument (OSRI).  Supports activities related to the implementation and operationalization of new policies, practices, and systems, as requested. Conducts other qualitative reviews and analyses, as requested.

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

In Social Work or related field

•

4 Years

Social work or counseling experience

And

•

1 Year

Experience conducting qualitative reviews within a Child Welfare Agency utilizing the State Program Monitoring tool and/or the Federal OSRI tool

And

•

1 Year

Development and evaluation of valid and reliable qualitative research

•

Knowledge in Federal and North Carolina policies including:

o Child Protective Services (CPS) Intake

o CPS Assessments

o In-Home Services

o Foster Care

o Adoptions

o ICPC

o LINKS

•

Experience providing technical assistance to others

•

Excellent communication skills - ability to convey complex concepts

•

Writing and presentation skills - Communicating in a succinct and informative manner

•

Strong interpersonal skills

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X