Child Welfare Division Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare Division Director

Market Range:

MR22

Approved Date:

3/2/2024 7:57:07 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M4

Career Level Description:

Management Level 4

Job Code:

100128

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

Provides direction, supervision, and oversight to the Child Welfare Division. Leads the division for the prevention of abuse, assessment of abuse, neglect, and dependency. Develops plans to keep children safe who come in our custody or who are served through in-home services. Ensures that children achieve stability through placement services and/or adoption.

Ensures the division works closely with families to provide strength-based services and are involved in their plans and services. Works to ensure the division has involvement and collaboration with internal/external partners to ensure that families and/or caregivers and children receive services that increase their safety and well-being. Ensures that children aging out of Foster Care receive intentional and timely services designed to increase their ability to succeed as adults. 

•

Management and Supervision:

Ensures adherence to all local, state, and federal policies. Oversees recruitment, training, and onboarding of social workers, supervisors, program managers, and assistant directors. Facilitates Child Welfare Leadership Team meetings to ensure consistency of practice, dissemination of new information, and ongoing support to each team (Prevention, CPS, FC, and Adoption). Ensures that all personnel have access and complete all mandated trainings. Ensures that all units understand the expectations the agency, state and federal regulations, and standards. Ensures a system is in place to ensure oversight and continuous learning. Provides direct supervision and support to Assistant. Directors. Collaborates with managers with all disciplinary proceedings to ensure that county policies are adhered to and that staff members feel supported in their roles. Works with state partners to meet the stated goals of Child Welfare and to improve in areas cited through monitoring. Works with internal and external partners to ensure that state and federal guidelines are communicated and that any impact to work flows are discussed.

1

35%

•

Quality, Innovation, and Partnerships:

Manages and oversees CQI operations including mandated, specialized, and targeted training, Child and Family Team Facilitations, Monitoring, Results, and Improvement Plans, Plan resolutions of errors and/or problem areas cited through internal and/or external monitoring, and responsiveness to identified request for training coming from the varied units. Initiates and implements improvements to practices in all units based on best practices, data, and information gathering. Ensures collaboration and partnerships are consistent and lead to better outcomes for children and families. Ensures continued partnership with Public Health to ensure the health and wellness of children in our care and families served. Seeks out opportunities to improve services through partnerships including: Sheriff's Office and Raleigh Police Department, courts, Guardian Ad Litem, Hope Center, Safe Spaces, Family Resource Center, and Alliance. Seeks opportunities to collaborate with Federal partners and/or professional leaders in Child Welfare to improve services and practice. Partner with the Faith Community, Live, Well, Wake Vulnerable Populations, and all regional centers to improve access to and support to children and families served in a manner that respects their culture and diversity. Encourages and ensures that all staff members and partners work together to improve unity and cultural awareness.  Continues to ensure community and internal support in Child Fatality Prevention Team/Community Child Protection Team (CFPT/CCPT) meetings, annual reports, and recommendations.

2

35%

•

Manages Federal, State, and Local Funds:

Manages and oversees all federal, state, and local allocations. Works with state representatives and the Wake County Child Welfare Division to ensure that staff members report their time in a manner that follows all state and federal rules. Participates in all local and/or state financial audits to ensure compliance. Responds to all identified errors through written program improvement plans. Ensures that all allocations are utilized. Advocates for human and/or financial resources needed to ensure the goals of the agency. Manages grants and apply for external funding in a manner that complies to all guidelines. Manages contracts for services to ensure that the organization is acting in a fiscally responsible manner and that deliverables are met.

3

15%

•

Represent Child Welfare in State and County Meetings:

Represents Wake County Human Services Child Welfare Division in state meetings, professional conferences, and in external and internal meetings related to Child Welfare. Gives presentations in the community as requested by partner agencies. Work with all units as they plan for and implement annual community events related to Child Welfare. Works with the county communications team with regard to media needs and/or media requests. Works with Human Resources, Legal, and other county partners to ensure that communication is ongoing and responsive. Responds to any customer complaints in a timely manner. Seeks input from partners on a regular basis and respond to cited needs. Participates in Social Services Committee meetings, Wake County Human Services Board meetings, Senior Leadership Team meetings, Monthly Regional Center meetings, and other meetings as requested. Ensures accessibility to staff members at all levels. Ensures that leaders and managers are clear on their roles and expectations.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

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Participates in Child and Family Team meetings as needed    

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Addresses legal issues, such as child abuse and discipline, assists with hearings and provides testimony to inform of custody arrangements.                                         

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Acts as a subject matter expert on the relationship between County Child Welfare and other child and youth serving systems.                             

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Prepares monthly reports on services, and reports as requested by the Deputy Director, Human Services Director, or County Manager.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M4

Career Level Description:

Management Level 4

•

Directs a Division.

•

Creates the short-term strategy for the Division or Function and creates operational plans for Division that align with Department plan.  Actions have direct impact on results of the Department.

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Responsible for Budget planning and justification.

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Responsible for making significant improvements of processes, systems or standards to enhance performance of Division or multiple divisions.

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Oversees employees who pioneer unique ideas or generate new, viable solutions to make improvements or respond to issues.

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Communicates within and outside the Division(s).

•

Influences others regarding the area of responsibility’s practices and approaches.

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Achieves goals through teams of managers.  May be responsible for creating workforce and staffing plans for job area to ensure availability of employees and resources.

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Has hiring, firing, promotion and reward authority for direct reports.

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Requires broad management and leadership knowledge to lead multiple Work Groups. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

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Bachelor's degree in Human Services, Health or related field

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Six years of social services management experience including at least two years of supervisory experience

•

Equivalent education and experience are accepted

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Master's Degree

Social Work

And

•

10 Years

Managing a Child Welfare Program

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Communicates with clients, colleagues and others through multiple channels including but not limited to email, video conferencing and telehealth platforms. Ability to communicate with clients from various cultures, backgrounds, belief systems and languages when interpreters are available.

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Exercises good judgment, demonstrates effective critical thinking skills.

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Maintains good public relations and interprets agency programs to the community.Assures working relationships with law enforcement, court, probation and parole, legal community, schools, medical community, business, tribal service providers, contract agencies, other county departments, district attorney, and collateral agencies.

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Excellent written and verbal communication and interpersonal skills to establish and maintain positive relationships with internal and external customers. 

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Excellent decision making skills. 

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Builds and maintains strong, collaborative relationships with the provider network and children and

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Excellent Organizational Skills and is highly confident in group settings.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Crisis Management

Performs jobs in a manner that minimizes hazards to oneself, others, and the environment. Maintains a physical work environment that contributes to the well-being of others.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X