Child Welfare Continuous Quality Improvement Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare Continuous Quality Improvement Supervisor

Market Range:

MR18

Approved Date:

6/1/2021 11:49:16 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100127

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Creates and manages the evaluation, design, development, and implementation of effective training, support, QA reviews, or meeting facilitation for internal staff and families served. Supports change management initiatives that lead to process improvement and quality improvement of services and internal processes. Supervises staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

•

 Ensures adequate team training and supervision in order to achieve goals. Creates plan for unit (either training, OSS, meeting facilitation or quality assurance reviews), in collaboration with subject matter experts from other Child Welfare sections and team, to deliver high quality supports.  Ensures incorporation of internal protocols, state and federal legislation, and state policy expectations into plan. Implements, monitor, report, and continuously evaluate plan in a timely manner upon approval.  Manages tasks in plan to ensure they are being completed within specified timeframes.

1

30%

•

Provides decision-making, coaching, monitoring, and supervision to a team of staff in unit to ensure timely implementation of unit's plan. Focuses on supervisory efforts for building staff’s capacity to implement best practices in plan. Reviews and approves job aids, FAQs, and tips/tricks. Conducts 1:1 supervisory meetings monthly with each staff. Conducts monthly unit meetings to provide team supervision. Conducts performance reviews of staff. Recruits, interviews, and recommends applicants for selection. Ensures adequate coverage for all unit activities. Utilizes formal and informal recognition and disciplinary actions.  Maintains and report applicable unit data and prepare associated reports.

2

45%

•

Evaluates and improves upon unit's plan and other assigned tasks, including internal processes.  Communicate with other Supervisors on CQI Team, Manager, and other co-workers to incorporate feedback into plan and tasks. Gathers feedback from external stakeholders, including families served, when available to update plan and tasks with their needs. Ensures unit is monitoring and incorporating feedback into support. Ensures unit plan continues to be in compliance with corrective action plans from the federal or state government to address needs.

3

20%

•

Participates in county and state committees and program improvement activities. Participates in webinars, training, and/or committee work related to work of unit. Supports project management activities related to the implementation and operationalization of the state and county automated case management systems or other technologies, new policies, practices, protocols, and systems.

4

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work or related field

•

3 Years

Social work or counseling experience

And

•

2 Years

Supervising child welfare direct practice or staff in a government agency

•

Knowledge in Federal and North Carolina policies

•

Business process analysis and project management

•

Excellent communication skills - ability to convey complex concepts

•

Writing and presentation skills - Communicating in a succinct and informative manner

•

Strong interpersonal skills

•

Competent in Microsoft Office 365 products

•

Knowledge of best practices for work of unit

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X