Child Welfare Eligibility Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare Eligibility Supervisor

Market Range:

MR17

Approved Date:

2/19/2024 11:57:33 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100129

Job Family:

Social Services

Sub Family:

Economic Services

Primary Purpose

Supervises, guides, and supports Child Welfare Eligibility and Adoption Assistance workers.  Provides assessment and determination for Medicaid eligibility for all children in legal custody of Wake County Human Services to include those that have been adopted, are in Long Term Care Facilities, children who are in the legal custody of private adoption agencies, foster children who are in legal custody of other states residing in Wake County and children who received adoption subsidies from other states that reside within Wake County.  Provides assessment and determination for adoption assistance, vendor payments for adoptive children and "special" adoption assistance funding.  Provides assessment and determination of Guardianship Assistance Program funding. 

•

Managing the evaluation and processing of Medicaid application packets for children in Wake County Custody and ensure appropriate determination of eligibility. Determine funding source for youth to ensure that appropriate reimbursement is received. Directs staff through staffing and supervision sessions to ensure that staff are knowledgeable regarding current and revised policies, protocols, statutes, etc. required to perform day to day duties.

1

20%

•

Manage the evaluation and processing of Guardianship Assistance Program agreements to support permanency for Child Welfare.  

2

15%

•

Interpret and explain eligibility requirements and coding to Family Support, Child Protective Services and Permanency Planning staff

3

15%

•

Determine eligibility for Adoption Assistance benefits - monthly cash payments, vendor payments and non-recurring adoption costs reimbursements.

4

15%

•

Perform case reviews based on case management report for all programs and oversee ongoing case management services to Adoption Assistance cases.

5

10%

•

Review and audit the PQA-20 report to reconcile all foster care payments made to private agencies and Wake County foster homes - reconcile board payments to internal budget report.

6

10%

•

Track and participate in appeal process for Adoption Assistance and Vendor payments - to include repayments

7

5%

•

Prepare and participate in county, state and federal audits related to foster care and adopted youth.

8

5%

•

Enhances growth by participating in mandatory and required training throughout the year per county and state expectations.

9

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Human Services or a related field

•

Two years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work or Human Services Field

•

3 Years

Medicaid Services and Eligibility

•

Excellent interpersonal, communication and customer service skills

•

Aptitude to interact with all levels of the organization

•

Detail oriented with strong analytical skills

•

Excellent organizational skills

•

Ability to exercise independent and sound judgment tin performing duties of the position

•

Proficient understanding of policies, protocols and procedures

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Project or Program Management

Structures and directs others’ work on projects or programs.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X