Prevention & Family Support Services Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Prevention & Family Support Services Manager

Market Range:

MR20

Approved Date:

5/24/2021 10:22:40 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100604

Job Family:

Social Services

Sub Family:

Child and Family Services

Primary Purpose

Serves as one of four Child Welfare Program Managers who collectively provide leadership, direction, and management of Prevention, Placement, and Permanency (PPP) Services. Assists in the management of The Family Services program area, which includes services including but not limited to Kinship Care, Family Case Management, Family Child Service Coordination, and Child Health Promotion services. Each program provides services to young children with varying eligibility requirements and service delivery models.  Directs the supervision of Prevention Services supervisors, the development of community partnerships, and service integration.

•

Manages the Family Support services, placement services, Child Health and Development Program, and parent education through the direct supervision of 5 or more child welfare staff to include administrative staff, social workers, and supervisors. Also ensures effective program operation within multiple system parameters, facilitates the work assignments of multiple staff groups (including multidisciplinary teams); assesses the provision of services and activities; provides individual conferences for direct reports and group staff conferences to ensure clear communication and direction in setting achievable goals and to review progress and take remedial action for shortfalls; works closely with various internal and external partners such as other WCHS Divisions/Programs, State Agencies, Wake County Public School Administrators/Staff and community agencies to develop or maintain effective relationships.

1

50%

•

Manages the prevention, placement, and parenting services budgets and resources as reflected by the following tasks: develops budget requests; prepares budget expansion requests; monitors revenues and expenditures; seeks new or additional funding sources to support program operations; and designs quality assurance programs, and prioritizes services and activities.

2

20%

•

Participates in Child Welfare Management team and other Child Welfare workgroups as reflected by the following tasks: engages in routine program management meetings and ad hoc groups to develop and/or implement protocols or projects; and completes assignments integral to participation in these meetings.

3

20%

•

Provides leadership in the development of internal and external partnerships to accomplish Child Welfare and shared Human Services Outcomes as reflected by the following tasks: develops and maintaining partnerships with community groups and external service providers; provides leadership in Human Services efforts to promote service integration; participates in and leads workgroups charged with implementing policy or developing protocols or with other special projects; and works collaboratively in regular meetings with Guardian Ad Litems, county attorneys, and other service providers as a representative of The Family Services program.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree

•

Five years of job-related experience, including three years of supervisor experience

•

Equivalent education and experience are accepted

•

Master's Degree

MSW or equivalent

•

Valid Drivers License and Safe Driving Record

•

Ability to exercise good judgment in appraisal of situations and in making decisions, planning, and directing work activities.

•

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

•

Strong communication skills, both oral and in writing

•

Strong critical thinking skills

•

Understanding the implications of new information for both current and future problem-solving and decision-making.

•

Understanding of how systems should work and how changes in conditions, operations, and the environment will affect outcomes.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Project or Program Management

Structures and directs others’ work on projects or programs.

Fiscal Accountability

Follows fiscal guidelines, regulations, principles, and standards when committing fiscal resources or processing financial transactions. Understands the organization's financial processes.  Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. 

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X