Child Welfare On-Site Support Consultant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Child Welfare On-Site Support Consultant

Market Range:

MR18

Approved Date:

6/1/2021 11:52:54 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100132

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Provides coaching support and technical assistance, applying policy and practice using in-person and remote approaches. Coaches and mentor staff, individually and as groups, in best practices for child welfare social work.

•

Develops and delivers coaching for new and existing staff, including formal and informal delivery, on-site and remote support.  Provides coaching through over-the-shoulder (in-person) and virtual observation and instruction.

1

30%

•

Creates practice job aids, FAQs, and tips/tricks through engagement and modification of existing tools when needed as system and policy changes; develop and provide policy guidance, technical assistance, and training related to practice support using multiple forms of technology.

2

30%

•

Assesses strengths, trends, and concerns through practice support activities; communicate with CQI Team and CQI Manager about trends; incorporates their feedback when providing coaching and technical assistance to staff; and continuously evaluates processes to improve delivery of support.

3

20%

•

Reviews assigned Child Welfare protocols. Collaborates with internal subject matter experts to revise and update language in protocols. Make recommendations for additions and eliminations of protocols, as needed. Forwards recommendations and revisions to Supervisor. Tracks progress on protocols.

4

10%

•

Participates in committees and program improvement activities; participate in webinars, training, and/or committee work related to child welfare practices; and support the project management activities related to the implementation and operationalization of new policies, practices, and systems.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree

•

Three years of related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Social Work or related field

•

4 Years

Child Welfare direct care

Or

•

2 Years

Supervisor in Child Welfare

And

•

1 Year

Using or supporting Child Welfare case management systems or databases

•

Valid Drivers License and Safe Driving Record

•

Knowledge of Child Welfare policy and practices

•

Knowledge of Child Welfare case management systems or databases

•

Communication – verbal and written, groups and individuals, includes presentations

•

Analytical thinking

•

Development of skills

•

Coaching and mentoring

•

Works well with a team

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Speaking

Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X