Senior & Adult Services - Social Worker

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Job Information

Title:

Senior & Adult Services - Social Worker

Market Range:

MR16

Approved Date:

5/21/2021 4:10:35 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

P1

Career Level Description:

Professional Level 1

Job Code:

100649

Job Family:

Social Services

Sub Family:

Senior & Adult Services

Primary Purpose

Conducts assessments to determine whether an applicant/recipient could remain safely at home, and what services would be needed to assure that the applicant's needs are met. Works directly with the recipients, families, and other caregivers to develop a care plan that enables the recipient to live at home.

•

Provides Special Assistance In Home Program case management services and administers funding for the health and safety needs to disabled and Private Living Medicaid eligible consumers in the community at risk of adult care home or mental health group home placement.

1

70%

•

Provides long term or short term case management services to elderly and disabled consumers in the community with brittle support systems needing assistance to meet their needs.

2

15%

•

Serves as Targeted Housing Program Referral Agency lead point person by assisting consumers or advocates helping consumers meeting program criteria to get access to participating safe and affordable housing complexes.

3

5%

•

Completes all required and recommended training

4

5%

•

Completes all state, county and court documentation as required including time sheets and day sheets.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Assists Wake County Services Intake with getting Low Income Energy Assistance Program applications signed by homebound consumers.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P1

Career Level Description:

Professional Level 1

•

Works on small, routine projects or task-related activities that have some impact on the overall the Work Group.

•

Work is closely supervised.

•

Responsible for making minor changes in systems and processes to solve problems.

•

Identifies, defines and addresses problems that are not complex. Problems are typically within the immediate Work Group.

•

Communicates within or outside of the Work Group to provide information about policies, procedures, or analyses.

•

N/A – Jobs at this level are focused on self-development.

•

Requires basic, theoretical understanding of professional principles and skills, typically obtained through advanced education.

Qualifications

•

Bachelor's degree in Social Work or related field

•

One year of job-related experience

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

Master's Degree

related field

•

1 Year

Monitoring facilities and/or working with adult care homes and adult day care centers

•

Must have excellent oral and written communication skills. 

•

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

•

Must possess excellent interpersonal skills particularly with family cultural/sensitivity.

•

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Being aware of others' reactions and understanding why they react as they do.

•

Monitors/assesses performance of oneself, other individuals, or organizations to make improvements or take corrective action.

•

Bringing others together and trying to reconcile differences.

•

Adjusting actions in relation to others' actions.

•

Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. 

•

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X