Veterans Services Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Veterans Services Supervisor

Market Range:

MR18

Approved Date:

3/11/2021 1:39:50 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100726

Job Family:

Social Services

Sub Family:

Veterans

Primary Purpose

The Veteran Services Supervisor provides leadership, develops strategic partnerships among community providers and interested citizens, and formulates comprehensive plans with achievable goals to advance Wake County's commitment to ensure that every veteran in our community has an opportunity to live in permanent housing, whereby ending homelessness for our veteran citizens. This position assesses current resources available in the community and coordinates services such as outreach, case management, and advocacy services to homeless veterans and other sub-populations in our community experiencing a homeless crisis.  The Veteran Services Supervisor is responsible for management of the by-name veteran list and facilitation of case conferencing for complex client situations.  The Veteran Services Supervisor coordinates and facilitates meetings to help identify homeless veterans and develop effective strategies to provide outreach, engagement and referrals. 

•

Develops new strategies, further refines efforts underway and fully coordinates Wake County effort to end veteran homelessness, reaching a point where there are no veterans sleeping on our streets and every veteran has access to permanent housing; and should veterans become homeless or be at risk of becoming homeless, our community will have the capacity to quickly connect them to the help they need to achieve housing stability;  Creates policies, procedures, and a standard array of services that will benefit the target population;  Researches best practices and develops protocols for engagement that align with comparable national movements;  Develops robust networks of community providers who will offer services and accept referrals;  Develops forms, assessments and tools required to implement strategies and connect clients to services;  Facilitates meetings with interested agencies to build rapport and enhance communication efforts among this group, leading discussions around veterans issues in the community that impact their homelessness; Serves as champion for ending veteran homelessness.

1

45%

•

Develops and Implements prioritized housing interventions for veterans presenting in the community and at South Wilmington Street Center for emergency shelter;    Works with Wake County staff to create additional policies, procedures and a scope of services that meet the federal guidelines for the implementation of direct financial assistance supports for veterans who are disabled and need long term housing assistance and stabilization services; Determines eligibility for persons who are initially assessed to likely qualify for prevention/diversion/rapid rehousing services;  Provides housing search and placement services or activities necessary to assist veterans in locating, obtaining and retaining suitable permanent housing; Provides housing stability case management; assessing, arranging, coordinating, and monitoring the delivery of individualized services to facilitate housing stability for the program participant in permanent housing or to assist the program participant in overcoming immediate barriers to obtaining housing by:  conducting the initial evaluation including verifying and documenting eligibility for individuals and families applying for homelessness prevention or rapid re-housing assistance, counseling, developing, securing and coordinating services and obtaining federal, state and local benefits.

2

25%

•

Ensures effective utilization of a by-name list of veterans who are experiencing homelessness, convening regular meetings of a work group focused on ending veteran homeless; Ensures adequate case conferencing to remove barriers for difficult to place veterans, connecting veterans to available resources by developing effective strategies that lead to veterans securing permanent housing;  Serves as a point of contact for citizens’ requests for dispatch of staff to respond to persons suspected to be veterans experiencing homelessness; Serve as a point of contact for police officers; Serve as a liaison for agencies providing services for veterans experiencing homelessness; Develops strong collaborative relationships with hospitals, clinics, behavior health agencies to facilitate the connections for persons experiencing homelessness.

3

20%

•

Produces and distributes a monthly report defining strategies in use, resources available, partnerships, and progress toward ending veteran homelessness; Inputs program entry, exit, assessment and outcome data in our web-based Homeless Management Information System database; Completes administrative activities related to general oversight, coordination and reporting on program outcomes.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

Master's Degree

Human Services or related discipline

•

4 Years

Work experience with case management services, housing, and homeless populations.

•

•

CPR - Cardiac Pulmonary Resuscitation

Within 60 Days

•

FIRSTAID - First Aid

Within 60 Days

•

Veteran and/or military experience

Upon Hire

•

Excellent interpersonal and emotional intelligence skills required. Positive attitude and resiliency. Must be able to regularly interact effectively and empathically with all constituents of diverse backgrounds and in various states of tension. 

•

Excellent Initiative and ability to proactively identify challenges. Must have a solutions based approach to challenges. Must be able to manage and de-escalate problem situations successfully. 

•

Strong and timely data entry, management, and reporting skills. Excellent mathematical skills for data management and reporting. 

•

Strong administrative, adaptive and organizational skills. Strong attention to detail and ability to produce excellent and timely quality work is required. Ability to successfully multi-task, prioritize, or alter methodology in a fast paced and ever changing work environment. 

•

Excellent written and verbal Communication Skills required. Candidate must be able to consistently, regularly, effectively and clearly communicate with Samaritan House constituents of diverse backgrounds and in various arenas of business. The ability to present information in small or large group settings. 

•

Excellent initiative and ability to work independently and to successfully collaborate with teams. Resourceful and solutions-based approach to challenges ability to identify and resolve issues without direction when needed. Solutions based approach to all business.

•

Demonstrated proficiency using Microsoft Office applications (Word, Excel, and PowerPoint).

•

Knowledge of case management techniques and the ability to develop and implement an effective case management system.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X