WIC Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

WIC Manager

Market Range:

MR16

Approved Date:

4/30/2021 2:58:26 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100737

Job Family:

Social Services

Sub Family:

Nutrition - Social Services

Primary Purpose

Manages eligibility, electronic food benefits issuance, and the vendor management components of the Supplemental Nutrition Program for Women, Infants, and Children (WIC).  Ensures program integrity through which $12 million dollars in electronic food benefits are issued annually. Interprets program policies and procedures for other professional staff when unusual problems arise concerning any aspect of eligibility, eWIC cards and electronic food benefits issuance, or vendor management. Assists the WIC Program Section Manager with completing reports, audits, and managing daily operations.

•

Hires, coaches, mentors, supervises and evaluates Administrative Supervisors and Vendor Coordinators and oversees performance of all WIC Client Coordinators. Provides direction and feedback to supervisory staff regarding program operations.

1

45%

•

Contributes to business planning and programmatic decisions along with the WIC Program Manager and Leadership Team.

2

20%

•

Ensures Program integrity by conducting authorized Crossroads user audits, investigating and resolving over issuance, unmatched redemption reports, and vendor complaints. 

3

20%

•

Conducts quality assurance audits to meet all requirements as defined by the North Carolina WIC Program Manual

4

10%

•

Interprets rules and regulations for internal and external staff and community partners needed.  Interprets Program's policies and procedures for participants or others regarding issues related to eWIC cards and electronic food benefits issuance, including repayment of misused funds. 

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Serves as administrator for all WIC program staff with access to the NCID system and the Crossroads system. 

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree in Human Services, Health or related field

•

Three years of experience in human services, preferably in the area of employment

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Four-year Bachelor’s degree in Human Services, Health or related field or equivalent 

And

•

3 Years

Over 3 years experiences as WIC Program Supervisor     

And

•

Ability to supervise and manage a large number of staff (up to 32 staff members)

•

Ability to work under pressure with a diverse staff

•

Strong multi-tasking and prioritizing skills

•

Strong organizational and problem solving skills

•

Excellent verbal and written communication skills

•

Knowledge of principles and processes for providing excellent customer service

•

Must be able to work independently and be flexible

•

Ability to be a self-starter

•

Strong analytical and critical thinking skills 

•

Strong interpersonal skills to establish productive working relationships with multidisciplinary team and support services 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Initiative

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X