Deputy Director of Social Services

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Deputy Director of Social Services

Market Range:

MR23

Approved Date:

3/4/2024 6:47:54 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M5

Career Level Description:

Management Level 5

Job Code:

100214

Job Family:

Social Services

Sub Family:

General Services

Primary Purpose

Leads, directs, develops and manages a comprehensive service system that provides a broad array of agency operated and contract affiliated programs designed to serve diverse client populations (e.g., low-income households, persons with disabilities, homeless, etc.), to enhance the ability of families and individuals to become self-sufficient to their greatest ability.  Provides strategic leadership to ensure that all federal and state benchmarks for program areas mandated by the state and implemented by the county, including but not limited to NCFAST and MOU standards, are met.  Contributes in the planning of business objectives and agency decision making, as a member of the Executive Leadership Team.                                   

•

Provides leadership and guidance to the Economic Services Division Director and Child Welfare Division Director on performance management and development of their teams.  Encourages and supports leadership to embraces the value of a continuous learning environment.  Coaches on providing staff with the training, tools and resources needed to be successful and with providing feedback to drive performance and accountability.  Ensures operational and employee strategies can be achieved by assisting with annual organization reviews of staffing and supervisory ratios for efficient and effective operations. Contributes to the accomplishment of the agency wide customer service standards and values by staff at all levels delivering exceptional customer service. 

1

40%

•

Directs and ensures effective service provision among multi-program service units which makes up the Division of Economic Services and the Division of Child Welfare.  Assists Division Directors in prioritizing types of economic and protective services most needed and with the strategic planning of staffing and financial resources to meet service outcome goals, objectives of Wake County Human Services, as well as state and federal funding sources. Makes critical service delivery decisions based on analysis of performance outcomes, quality of service, cost/efficiency, assessment of need and other measures. Partners with state leaders to ensure that all mandated and ancillary programs are implemented according to county, state and federal policies. Consult directly with county leaders to address legal, accounting and budgeting, human resource, and outcome goals. Responds to county and state leaders to address program quality, efficiency, and effectiveness issues. Partners with the state to achieve outcomes outlined in the MOU. Works with county and community leaders to ensure that clients have access to needed services. Works with partner agencies in the community to meet the goals of the agency. Ensures that Division Directors in CW and ESS have the resources and information needed to accomplish their goals. Works to ensure that training and opportunities for learning are present in all parts of the divisions. Works with the HS Director and Deputy Directors as well as County Management staff on projects that improve the overall service delivery. Represents Wake County Human Services at monthly Social Service Director's meetings.

2

30%

•

 Establishes and evaluates outcomes and performance measures for the Economic and Child Welfare Divisions. Ensures regular submission of comprehensive monthly reports to Human Services Director. Approves grant applications as needed. Develops Division Business Plans including demand analysis, strategic interventions, and resource requirements to achieve established outcomes and objectives of the Agency (WCHS and Division).  Assists the Director of Human Services and Division Leaders in establishing long-range plans for the Agency. Works with county leadership (HR, IT, Legal, Project, Finance and Budget, and Outcomes) to meet county-wide goals and to improve service provisions. Communicates with state leaders on plans and projects that impact state-wide changes and/or new initiatives. Serve on a wide variety of community-based forums and agency-based meetings. Collaborates with Human Services Deputy Directors for consistency of practices and improved/increased communications between divisions and regional centers. Contributes in the development of the Human Services strategic plan and the establishment of agency-wide goals. 

3

15%

•

Assist division directors in the planning and submission of annual budget recommendations to the Director of Human Services.  Provides justification for budgetary requests based on input from division management, finance and budget staff and community partners. Oversees budgetary process for multi-cost centers, monitors expenditures and approves major purchase requests, and recommends budget adjustments as needed.  Develops and monitors revenue funding streams. Consults with Division Directors, Legal, and Finance to confirm that contracts are in place to ensure service provision in all programs. Works directly with HSD, legal, and county management to ensure new initiatives at the state level are understood and vetted (e.g. MOU, Ryan's Law). Participates in the Budget Cabinet representing Economic Services and Child Welfare Divisions, and provides leadership and decision making in budget matters for the entire agency.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Responds to request for information from the HSD, HSB, BOC, state, and/or community partners as requested.

•

Serves on forums and boards as requested in the community (e.g. Wake County Smart Start Board).

•

Serves on Live, Well, Wake, advisory groups as requested.

•

Collaborates with Human Services Division Leaders and Management and Wake County Department leaders as needed.

•

Participants on numerous management teams e.g., County Manager's Extended Management Team, WCHS Executive Leadership Meetings, WCHS Senior  Management  Team, Budget Cabinet, Training Cabinet,  Human Capital Development Cabinet, among others.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M5

Career Level Description:

Management Level 5

•

Directs multiple Divisions within a Department and/or manages a complex business oversight program with significant County-wide impact. Creates strategies for Divisions and has significant influence on overall Department budget.

•

Responsible for identifying and directing implementation of changes to processes, systems or standards to enhance improvement of Department(s).

•

Communicates within and outside the Department(s). Has significant influence with regard to the County or Department's practices and approaches.

•

Achieves goals through Division heads and/or Directors in areas of responsibility. Serves as an extension of the Department Head by holding other teams accountable for delivery.

•

Creates staffing plans for Department. Has hiring, firing, promotion and reward authority for direct reports.

•

Requires advanced management and leadership knowledge to oversee diverse programs. Has master-level knowledge and skills within a specific technical or professional discipline with strong understanding of other areas within the Department or across the County.

Qualifications

•

Bachelor's degree in Human Services, Health or related field

•

Seven years of experience in public sector management in a healthcare or social services setting including at least three years of supervisory experience

•

Equivalent education and experience are accepted

•

Must have excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting.

•

Extensive knowledge of human resource-related state, federal, and local policies, procedures and HR best practices.

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems.

•

Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines. 

•

Supervision skills with ability to provide guidance and professional support to staff, offer regular feedback, hold staff accountable, and serve as a mentor

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Results Orientation

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X