Economic Benefits Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Economic Benefits Manager

Market Range:

MR19

Approved Date:

6/1/2021 1:42:39 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100265

Job Family:

Social Services

Sub Family:

Economic Services

Primary Purpose

Provides leadership and management for multiple programs within the Economic and Social Services Division . Ensures federal, state, and county standards are met and customers receive benefits in a timely and accurate manner. Maintains high standards for staff training, performance, and section morale. Provides clear and consistent communication to equip staff for success.

•

Sets direction and develop long and short range goals for multilple programs within the ESS division. Monitors performance by tracking and analyzing program data. Ensures that effective procedures are in place to meet state and federal requirements.

1

40%

•

Supervises a group of team leaders (supervisors). Conducts regular individual meetings with supervisors to provide feedback and monitor staff performance. Ensures that staff have adequate training to perform their duties effectively. Holds regular staff meetings to communicate important information. Initiate disciplinary action when necessary.

2

30%

•

Serves as a point of contact for public inquiries including escalated client issues as well as general program related questions.

3

15%

•

Collaborates with other programs and services within the ESS Division and Human Services department. Works with community partners to improve access to services for citizens of Wake County.

4

10%

•

Initiates recruitment process to fill vacancies; directs interviews and makes hiring decisions.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Reviews and approves timesheets for direct reports.Certifies daysheets for certain direct reports.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree

•

Five years of job-related experience, including three years of supervisor experience

•

Equivalent education and experience are accepted

•

Bachelor's Degree

•

3 Years

Experience as a supervisor with one of the programs managed by this position.

Or

•

5 Years

Supervisor experience in an Economic Services program (Medicaid, Work First, Childcare Subsidy, Child Support, Energy) or related Human Services program in a county or state DSS.

•

Knowledge of program and policies for at least one of the programs managed by the position(Work First/Child Care Subsidy or Energy/Employment).

•

Ability to monitor/assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.

•

Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•

Excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting.

•

Ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.

•

Ability to exercise independent and sound judgment in performing the duties of the position.

•

Ability to provide positive support, lead and motivate staff.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Results Orientation

Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Project or Program Management

Structures and directs others’ work on projects or programs.

Analysis

Examines data to grasp issues, draw conclusions, and solve problems.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X