Economic Services Training Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Economic Services Training Supervisor

Market Range:

MR17

Approved Date:

4/13/2022 6:07:20 PM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100274

Job Family:

Social Services

Sub Family:

CQI, Training and Development

Primary Purpose

Plans and supervises the County's Economic Services training team and ensures that effective training is occurring to adequately prepare the workforce to be able to perform their jobs. Evaluates training metrics to continually improve work performance and staff professional development.

•

Supervises, plans and participates in office support, administrative and program related activities for a team of trainers. Interviews, selects and trains staff. Discusses job performance concerns with employees to identify causes/issues and to work on resolutions. Participates in performance reviews. Determines staff schedules and resolves staffing issues. Manages payroll/timesheet processing for assigned staff. Manages training projects designed to improve the overall performance of case managers, supervisors and provides expertise to PMs in addressing and implementing training in their respective units.

1

20%

•

Manages learning management system administration, training calendar management, and communication strategy for soliciting participation in training initiatives

2

15%

•

Plans, schedules and supervises new hire and refresher employee training for Social Services benefit programs.

3

15%

•

Develops testing and evaluation procedures; analyzes the results of training evaluations, exams, quizzes, and tests to ensure that the targeted goal is met and the transfer of learning is occurring.

4

15%

•

Assesses effectiveness of training; leads review sessions and provides coaching to probationary staff. 

5

10%

•

Evaluates effectiveness of training initiatives through pre and post test performance. Makes recommendations for course revisions or additions based on measurements.

6

10%

•

Acts independently to attend meetings and trainings to keep abreast of all state/federal policy changes, effectively communicates with staff by conducting training and staff meeting. 

7

10%

•

Assists the trainers to compose development plans for struggling trainees, communicates the plan to the supervisor and trainee and ensures that the plan is successfully implemented.

8

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Consults with managers to identify training and development opportunities. Conducts needs assessments and provides feedback to managers regarding training initiatives

•

Conducts or arranges for ongoing technical training and personal development classes for staff members. Trains instructors and supervisors in techniques and skills for training and dealing with employees.

•

Other duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

Bachelor's degree in Human Services, Health or related field

•

Three years of job-related experience

•

Equivalent education and experience are accepted

•

2 Years

Supervisory experience

And

•

3 Years

Experience working in Economic Services Programs

And

•

3 Years

Experience working with different types of technology

And

•

2 Years

Coaching on performance enhancement and mentoring.

And

•

2 Years

Experience as a trainer

•

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

•

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

•

Advanced critical thinking and project management skills with ability to multi-task and prioritize.

•

Extensive knowledge of Social Services Benefit programs.

•

Ability to effectively lead, mentor and coach a training team.

•

Excellent interpersonal, communication (written and verbal) and customer service skills.

•

Advanced skills in using a computer and working with a variety of different applications.

•

Drives continuous improvement by using objective data to initiative process improvement initiatives.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Human Resource Management

Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering performance management, training, organizational development, and career development initiatives.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X