Appraisal Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Appraisal Director

Market Range:

MR22

Approved Date:

3/8/2024 2:08:32 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M4

Career Level Description:

Management Level 4

Job Code:

100768

Job Family:

Fiscal and Business Management

Sub Family:

Taxation and Collections

Primary Purpose

The Appraisal Director is responsible for the day-to-day operations of the Real Property Appraisal Division and all activities related to the County-wide revaluation process. This position reports to the Deputy Tax Administrator and is responsible for the direct supervision of three Appraisal Managers.  The Appraisal Director will exercise considerable initiative with wide latitude for independent judgment in a highly visible role with opportunities to present to the Department, County leadership teams, County Board of Commissioners, media, and external audiences.

•

Manages the daily activities, services and staff of the Real Property Appraisal Division

1

20%

•

Develops appraisal manuals, schedule of values, and procedures for entering and analyzing data and determining real estate appraisal values through the use of statistical modeling, multiple regression analyses, machine learning and other appraisal techniques

2

20%

•

Oversees the work of subordinate supervisors and provide direction regarding respective programs and services

3

10%

•

Works in concert with the Deputy Tax Administrator on the formulation, development and monitoring of work plans and operational and reappraisal budgets

4

10%

•

Directs the full reappraisal life cycle from project plan development through the appeals process

5

10%

•

Analyzes and approves appraisal documentation to be presented to the Board of Equalization and Review and the North Carolina Property Tax Commission and provides testimony as an expert witness on appeals

6

10%

•

Collaborates with the Deputy Tax Administrator to administer the pay for performance system and address human resource matters within the Department

7

5%

•

Coordinates with the Wake County Information Services Department and external vendors to implement and maintain software platforms necessary to produce sound appraisals

8

5%

•

Develops requests for proposals and manage contracts

9

5%

•

Assists the Deputy Tax Administrator with special projects or external inquiries as needed

10

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M4

Career Level Description:

Management Level 4

•

Directs a Division.

•

Creates the short-term strategy for the Division or Function and creates operational plans for Division that align with Department plan.  Actions have direct impact on results of the Department.

•

Responsible for Budget planning and justification.

•

Responsible for making significant improvements of processes, systems or standards to enhance performance of Division or multiple divisions.

•

Oversees employees who pioneer unique ideas or generate new, viable solutions to make improvements or respond to issues.

•

Communicates within and outside the Division(s).

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through teams of managers.  May be responsible for creating workforce and staffing plans for job area to ensure availability of employees and resources.

•

Has hiring, firing, promotion and reward authority for direct reports.

•

Requires broad management and leadership knowledge to lead multiple Work Groups. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Business Administration, Real Estate or related field

•

Six years of mass appraisal management experience including at least two years of supervisory experience

•

Certified Real Property Appraiser III

•

Equivalent education and experience are accepted

•

Bachelor's Degree

Business Administration, Computer Science or related field

•

6 Years

Direct mass appraisal management experience working in an urban government setting

And

•

6 Years

Strong understanding of all approaches to valuation including: cost, sales comparison, and income

And

•

6 Years

Direct management of at least one county-wide real property reappraisal project

And

•

6 Years

Comprehensive knowledge of the principles and practices of local government taxation and of the North Carolina Machinery Act

And

•

6 Years

Extensive experience implementing software systems and familiarity with GIS applications

And

•

Exceptional capacity for customer service, including diplomacy, tact, and patience

•

Capability to work collaboratively and maintain cooperative and effective relationships with all levels of the organization and external entities

•

Advanced critical thinking and project management skills with the ability to multi-task and prioritize

•

Strength in exercising independent and sound judgment in analyzing situations and making decisions involving a variety of fiscal and business areas

•

High attention to detail with strong analytical and problem-solving skills

•

Aptitude to lead and motivate staff

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X