EMS Logistics Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Logistics Program Manager

Market Range:

EM16

Approved Date:

8/21/2023 2:48:51 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100819

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensure the residents of and visitors to Wake County receive prompt, compassionate, clinically excellent emergency medical care and preventative services in a highly reliable, efficient and professional manner with a specific focus on managing the employee uniforms, personal protective equipment and response vehicles for the EMS System.

•

Ensure all employees have sufficient and appropriate uniforms to provide service to the citizens. Manage relationships with vendors. Procure uniforms within county and state guidelines. Evaluate uniform usage and uniform quality both at the individual and department level. Develop and manage systems to distribute uniform items to employees. Ensure sufficient supply are on hand to meet operational needs.

1

30%

•

Ensure all employees have sufficient and appropriate personal protective (PPE) equipment in compliance with needs assessments. Manage relationships with vendors. Procures PPE within county and state guidelines. Evaluate  usage and PPE quality both at the individual and department level. Develop and manage systems to distribute PPE items to employees. Ensure sufficient supply are on hand at all times to meet operational needs.

2

20%

•

Coordinate maintenance of equipment. Communicate with and manage vendor support related to equipment maintenance activities. Collect, analyze and report on equipment maintenance to include financial tracking of maintenance costs. Ensure response readiness and necessary equipment levels to ensure response readiness.

3

15%

•

Ensure response readiness and maintenance of all specialty vehicles within the EMS department. Coordinate with Fleet Services and Operations Staff. Determine needs and communicate to support efficient operations. Collect, analyze and report on data related to specialty vehicle maintenance and repairs. Educate staff members on proper care and use of specialty equipment.

4

20%

•

Manage the functional components (fit testing and medical questionnaire completion and assessment) of the respiratory protection plan as dictated by the EMS Compliance officer.

5

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor’s degree in EMS or Business Management

•

Four years of experience in EMS or project/program management

•

A valid driver's license and a "safe" driving record required

•

Equivalent education and experience are accepted

•

Class B Non-CDL Driver's License (North Carolina)

Upon Hire

•

Successfully Complete Forklift Operator Training

Within 180 Days

•

Knowledge of the practices and principals of leadership, management and supervision.

•

Strong commitment to customer service and teamwork.

•

Ability to navigate various computer software applications and databases.

•

Ability to manage conflict and provide resolutions.

•

Good organization and time management skills.

•

Ability to exercise good judgement and discretion when making programmatic decisions.

•

Excellent verbal and written communications skills.

•

Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations.

•

Knowledge of relevant local, state and federal requirements governing EMS equipment and practices.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X