EMS Administrative Services Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

EMS Administrative Services Manager

Market Range:

EM17

Approved Date:

8/21/2023 3:28:52 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100820

Job Family:

Health Services

Sub Family:

Emergency Medical Services Operations

Primary Purpose

Ensure the residents of and visitors to Wake County receive prompt, compassionate, clinically excellent emergency medical care and preventative services in a highly reliable, efficient and professional manner with a specific focus on managing the Professional Development Division's administrative functional areas.

•

Actively participate in the Field Training and Evaluation Program (FTEP.) Maintain routine communications with both Field Training Officers and trainees. Participate in interval evaluations. Develop, evaluate and implement Performance Improvement Plans for trainees. Administrate software programs and databases directly related to the FTEP program.

1

35%

•

Manage the testing portion of the field staff hiring process by working with candidates to complete system entry. Create reports based on testing results and collaborate with others during the process.

2

30%

•

Manage clinical rider scheduling for the EMS department with a specific focus on internal initial education programs. Communicate with educational institutions as a primary point of contact. Coordinate with EMS department scheduling office to ensure smooth scheduling practices. Coordinate with preceptors and provide guidance as needed.

3

15%

•

Ensure new employees receive all uniforms and personal protective equipment with appropriate education and compliance documents completed. Maintain a database of employee onboarding and academy paperwork associated with personally issued equipment and materials Coordinate with the Support Services and Compliance officer. Prepare reports and presents on program related data. Communicate with a wide variety of internal and external stakeholders.

4

5%

•

Provide necessary progressive discipline, including coaching and formal measures. Draft employee evaluations, coordinate investigations and act as a mediator. Plan and conduct effective meetings related to employee performance.

5

5%

•

Implement processes to manage relationships with vendors, service providers, landlord, and Wake County General Services; facility reservations and user group/stakeholder relationships; and adjunct instructor scheduling.

6

5%

•

Contribute to business objectives through editing and producing videos for eLearning. Manage education data used for strategic planning and performance reporting. Assist with facility logistics. Maintain and requisition materials and supplies to support professional development activities

7

5%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor’s degree or equivalent in EMS or Business Management

•

Four years of experience in EMS or project/program management

•

A valid driver's license and a "safe" driving record required

•

Equivalent education and experience are accepted

•

Ability to demonstrate initiative and independent judgment in dealing effectively with ambiguity, recognizing trends, identifying approaches and offering a variety of options and solutions to solve problems, considering the relative costs and benefits of potential actions to choose the most appropriate one.

•

Strong telephone, organizational, oral, and written communication skills.

•

Ability to demonstrate excellence in critical thinking, communications, prioritization, and conflict resolution skills.

•

Ability to navigate various computer software applications and databases and demonstrate a strong ability to multitask by utilizing multiple computer systems.

•

Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. Ability to use logic and reason to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

•

Ability to plan work assignments to ensure exemplary customer service and mutually beneficial results. Ability to make logical adjustments in methods and procedures, obtaining and seeing to the appropriate use of equipment, facilities and materials needed to do certain work.

•

Ability to understand the implications of new information for both current and future problem-solving and decision-making.

•

Strong commitment to customer service and teamwork.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Project or Program Management

Structures and directs others’ work on projects or programs.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X