Clinical Operations Assistant Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Clinical Operations Assistant Director

Market Range:

MR21

Approved Date:

6/1/2021 9:31:45 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100822

Job Family:

Health Services

Sub Family:

Health Services Administration

Primary Purpose

Partners with the Clinical Operations Director in the day-to-day management of the Health Clinics.  Provides strategic leadership and management to the Clinical Operations Managers and Regional Clinics Operations Manager.  Ensures compliance with federal, state and county regulations assuring that services are provided in a manner that results in positive outcomes for Wake County citizens.   Serves as second-in-command to the Clinical Operations Director.

•

Supervises Staff: Provides oversight to the Clinical Operations Managers and Regional Operations Manager.  Facilitates regular clinic business meetings.

1

40%

•

Functions as second-in-command: Serves as primary back up to the Clinical Operations Director.  Consults on division goals and objectives.  Leads new project initiatives.  Attends meetings on behalf of the Clinical Operations Director.  Responds to a wide variety of questions internal and external to the organization on behalf of the Clinical Operations Director. 

2

25%

•

Healthcare Financial Management for Health Clinics: Optimizes revenue through evaluation and improvement of business practices.  Serves as a resource regarding revenue questions.  Monitors revenues compared to expenses and provides reports to Clinical Operations Director.  Advises the Clinical Operations Director of opportunities for enhanced funding or revenue and makes recommendations regarding service additions, changes or discontinuation.

3

15%

•

Implements Clinical Practice Management Model for Health Clinics: Evaluates policies and procedures to identify opportunities for increased efficiency, cost effectiveness, and revenue enhancements. Provides support to operations managers related to clinic schedules, data dashboards, auditing and new technologies implemented.  Helps to establish and support consistent standards and business practices across all clinics.

4

10%

•

Ensures Compliance with Regulations and Contractual Obligations: Ensures that they are appropriately trained and are in compliance with public health law.  Monitors legislation and contract addenda and analyzes potential impacts from rule and policy changes.  Ensures service sites maintain all required certifications and accreditation. 

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Healthcare Administration, Public Health, Business Administration or related field

•

5 years of job-related experience, including 3 years of supervisory experience

•

Equivalent education and experience are accepted

•

Master's Degree

Healthcare Administration, Public Health, Business Administration or related field

•

7 Years

7 years of job related experience, 5 years of supervisory experience

•

Excellent communication skills and strong interpersonal and organization skills.

•

Strong strategic thinking skills and the ability to turn strategy into action.

•

Demonstrate strong leadership skills with ability to lead multi-disciplinary teams.

•

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

•

Strong organizational skills to manage multiple projects, issues and priorities 

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X