Enterprise Resource Planning Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Enterprise Resource Planning Program Manager

Market Range:

IT17

Approved Date:

3/29/2021 1:45:34 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100823

Job Family:

Information Technology

Sub Family:

IT Business Systems

Primary Purpose

Develop, manage, and maintain the ERP program governance documentation and facilitate the strategic direction of Wake County's ERP platform / program. Partner with the ERP business units to develop ERP policies. Serve as the County's senior ERP technical resource. Serve as a member of the ERP Sponsor's group and lead the ERP KEY Leaders group. Manage the IT ERP technical team and provide ERP vendor management support and budget oversight.

•

ERP Program Governance and Technical Lead:

• Develop a business-strategy-first approach to ERP governance, including the development of an ERP product

       portfolio and project roadmap based on business capability and outcome alignment.

• Provide leadership by working closely with business partners to understand their desired outcomes and processes,

       review current capabilities, and identify process improvements.

• Provide technical recommendations and best-in-class advice.

• Assess the effectiveness and value of the current ERP platform, and if deemed the best course of action, develop a

       long-term ERP replacement strategy This will include leading the competitive procurement process and the

       successful implementation of the new ERP platform.

1

40%

•

Lead IT ERP Team:

• Manage the activities and projects of the IT technical staff that provide interface, security, reporting, project

       management, etc. support for the Wake County ERP platform.

2

25%

•

Vendor Management:

• Collaborate with vendors to develop and manage ERP project implementation plans, deliverables, schedules,

       resource requirements, and budgets.

• Develop and maintain strong vendor relationships related to IT systems.

• Manage vendor contracts.

• Evaluate vendors for specific projects and help connect Wake County with those resources.

3

20%

•

Budget and Platform Acquisition Responsibilities:

• Prepare recommendations for hardware and software acquisitions, staffing adjustments, and project budgets during

       the budget preparation process.

• Aid with the management of operating and capital budgets.

• Contribute to RFPs or procurement of new ERP products by reviewing functional and technical requirements, scopes

       of work and available funding.

4

15%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in Computer Science or related field

•

Four years of experience in administration of electronic infrastructures

•

Equivalent education or experience is accepted

•

Equivalent education and experience are accepted

•

5 Years

Experience  supporting , managing, an ERP platform

•

Have a proven and successful track record of implementing multiple ERP systems either internally or as a consultant, and leadership experience in managing diverse teams to achieve the desired outcomes for the organization.

•

Possess proven experience guiding large, complex enterprises toward the purchase of ERP solutions that meet organizational needs.

•

Have exceptional communication skills and be able to clearly document, discuss and convey complex information technology concepts and terminology with technical and non-technical staff at all levels within and outside the County.

•

Be a detail-oriented, self-starter with the proven ability to work independently and as part of a team with verified results.

•

Have proven strategic thinking skills.

•

Knowledge of the principles and practices of public administration including financial, fiscal, personnel management, budgeting, and supervision.

•

Demonstrated strong analytical skills, problem resolution skills, change management and decision making skills.

•

Ability to maintain working relationships with vendors, manage and monitor contracts, and ensure compliance with all provisions.

•

Ability to foster an innovative, collaborative, success-oriented team environment and knowledge of change management processes to manage system configurations across multiple business units.

•

Ability to respond to and manage ever-changing business requirements and priorities and ability to market new concepts and champion change.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Negotiation

Explores positions and alternatives to reach outcomes that gain acceptance of all parties.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X