Performance & Change Management Program Director

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Performance & Change Management Program Director

Market Range:

MR21

Approved Date:

1/16/2025 8:52:32 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P3

Career Level Description:

Professional Level 3

Job Code:

100837

Job Family:

GM - General Management

Sub Family:

HSMGT - Human Services Management

Primary Purpose

Lead organizational performance tracking methodologies that drive a culture of high performance and continuous improvement.  Plans, develops, delivers, and tracks change management strategies/methodologies associated with ensuring strategic departmental goals result in a positive and measurable impact on the culture and performance of Human Services.  Coordinates administrative work involving short and long term strategic plans and ensures that departmental business plans and performance objectives are aligned with these strategic plans.

•

Strategic Planning and Analysis: Create a strategic plan that benefits Human Services and maximizes results with minimal expenditure. Understand and shape Human Services’ strategy, vision, and mission, i.e., Public Health, Health Clinics, etc. Understand and shape Human Services’ strategy, vision, and mission, including Public Health, Health Clinics, etc.  Analyze the current state of the organization – leadership, management, structure, and fiscal health/responsibility. Construct forecasts and analytical models.  Gather and analyze cross functional performance data. Perform statistical performance analysis, identify performance gaps, and recommend solutions. Provide analysis to empower leaders to make data-driven decisions. Partnering with HS HR, create a plan for change to include organization charts, skill set matches, and experience with appropriate positions to create a best-in-class workforce. Develop a plan that strategically benefits the organization – deliverables, benchmarks, and timelines.

Assess the Human Services’ operational and strategic performance

1

40%

•

Provide Project/Program Leadership: Drive vision, mission, divisional/departmental goals/objective/priorities throughout Human Services. Planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement.  Advising and communicating with Human Services’ leadership & management teams as needed to evolve our culture and drive organizational performance and accomplishments.  Guiding staff through operational changes/transitions such as operationalizing COVID-19 offering into regular services delivered by Public Health and Health Clinics.

2

20%

•

Strategic and Impactful Communications: Communicate strategically the vision, mission, divisional/departmental goals/objectives/priorities. In partnership with HS Communications team, effectively share a vision and story that inspires staff.  Partnering with HS HR, boost motivation, morale, and productivity to drive positive and measurable impact on the culture and performance of Human Service. Partnering with HS HR, mitigate employee resistance by identifying, reporting, and resolving workplace barriers to performance.

3

20%

•

Project Administration: Ensure deliverables of assigned projects/programs are met.  Break projects into executable, and measurable tasks within defined timeframes. Conduct regular project update meetings. Measure, address issues and report on project performance to internal teams & key stakeholders. Create & update workflows and conduct risk analyses. Track expenses and predict future costs through robust accounting and reporting.

4

20%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P3

Career Level Description:

Professional Level 3

•

Plans and manages projects that have significant impact on Work Group and Division results OR works as a technical expert within a Medical or Scientific Discipline.

•

Shares insights and analyses that inform new processes, and/or operational plans.

•

Responsible for making improvements in processes, systems, or standards to enhance performance of the Work Group.

•

Works to influence parties within and outside of the Work Group and Division regarding projects and procedures.

•

May be responsible for providing guidance, coaching and training to other employees within the Work Group.

•

Requires advanced knowledge of the Work Group and Division typically obtained through advanced education combined with experience. May have practical knowledge of project management.

•

Within Medical or Scientific Disciplines, typically requires a doctoral degree.

Qualifications

•

Bachelor's degree in Business Administration, Human Resources or a related field

•

Six (6) years of management experience

•

Equivalent education and experience are accepted

•

Master's Degree

Business Administration, Organizational Development, Organizational Behavior or related field

•

5 Years

or more years demonstrated project and change management experience

•

•

Exceptional verbal, written, and interpersonal communication, collaboration, and influencing skills

•

Innovative problem-solver and expertise in facilitating Human Services best practices/benchmarking and ensure they are socialized and followed across the Agency

•

Ability to think creatively and strategically about Divisional goal setting and planning processes to ensure alignment with overall Human Services strategy

•

Ability to secure leadership support and engagement and influence employee desire to adopt changes

•

Highly flexible and self-directed, and adapts well to change and accelerated timelines

•

Strong project management skills and ability to lead cross-functional teams

•

Strong business acumen and ability to align change management approaches to business needs particularly for an integrated Human Services agency

•

Exceptional consultative skills

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Consulting

Applies knowledge of policies and procedures in the area of work to advise others across the organization on critical issues.

Project or Program Management

Structures and directs others’ work on projects or programs.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Organizational Alignment

Ensures the organization’s goals and objectives align with the County’s mission and vision.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X