Housing Quality Standards Inspector

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Job Information

Title:

Housing Quality Standards Inspector

Market Range:

MR14

Approved Date:

1/16/2025 8:50:34 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

C2

Career Level Description:

Core Services Level 2

Job Code:

100851

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

Under general supervision of the Contracts Administrator, the Housing Quality Standards Inspector performs all functions of the Housing Quality Standards (HQS) inspection work, which involves traveling across Wake County while conducting HQS Inspections and documenting the condition of units at the time of inspection. Work also involves frequent personal contact with landlords, owners, property management companies and residents to schedule and enforce HUD defined Housing Quality Standards of compliance

•

Performs and documents initial, annual, and special inspections of units for compliance with the Housing Quality Standards (HQS). Performs re-inspections when needed

1

45%

•

Notify owners and residents in writing of specific HQS violations, so deficiencies can be corrected within the time specified by HUD. Confirms size, condition, and safety of unit noted on the contract and which utilities are provided by the owner and tenant. When units fail the HQS inspection, makes recommendations for remediation, as appropriate.

 Inform appropriate staff of situations resulting in owners or resident’s noncompliance with contract.

2

35%

•

Performs clerical duties associated with inspections such as typing, computer data entry, copying, printing, document/report preparation, correspondence, and maintaining files for all types of inspections. Submits reports as required.

3

20%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C2

Career Level Description:

Core Services Level 2

•

Works to deliver day-to-day objectives that moderately impact the achievement of the Work Group results.

•

Work typically involves regular review by senior employees and/or supervisors.

•

Responsible for making minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. May be required to highlight areas of concerns/problems and submit or recommend solutions to supervisor in own Work Group.

•

Communicates within and outside the Work Group to obtain or explain information.

•

May provide guidance and assistance to new or entry-level employees.

•

Requires basic job knowledge of systems and procedures obtained through prior work experience or education.

Qualifications

•

High school diploma or GED

•

One year of related experience

•

•

Must obtain HQS Certification within 6 months, with no more than 3 attempts. This certification must be maintained as a condition of employment.

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

2 Years

housing construction or housing inspections or related experience

•

Practices good customer service skills and professional courtesy in the performance of duties. Knowledge of HUD HQS inspection procedures

•

Employee must exercise independent judgment, excellent time management, and initiative in performing assigned duties

•

Ability to exercise courtesy, tact, and firmness in extensive contact with residents and landlords

•

Knowledge of state and federal laws applicable to housing. Knowledge of basic housing and building codes required for the program

•

Knowledge of general office practices and procedures, business English and basic mathematics. Skilled in basic research techniques.

•

Ability to establish and maintain effective working relationships with residents and landlords, as well as supervisor and other employees

•

Demonstrated ability to follow instructions, assignments or directions from supervisor/management

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Enforcing Laws, Rules & Regulations

Enforces governmental laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable.

Good Judgment

Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Quality Assurance

Produces results or provides service that meets or exceeds organizational standards. May audit the work of others to ensure quality standards are met.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply routine verbal and/or written instructions

Organization

Organize and prioritize individual work schedule to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the individual's work

Communication

Communicate and exchange routine/basic information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X