Landlord Engagement Program Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Landlord Engagement Program Manager

Market Range:

MR20

Approved Date:

1/16/2025 8:51:52 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M3

Career Level Description:

Management Level 3

Job Code:

100854

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

The LEU Program Manger is responsible for the day-to-day operations of the Landlord Engagement Unit and LEU staff. The LEU Program Manager ensures program policies and procedures are codified and reflect the goals of the program, that staff are well resourced with the tools they need to execute  job functions, and that the community at-large is informed at all times of LEU progress toward obtaining and retaining landlords. The LEU Program Manager engages stakeholders at all levels to inform LEU program efficacy.

•

In collaboration with the Strategic Advisor for Data, serves as the program planner; identifies any gaps, inefficiencies in the system, as well as assets and strengths; and produces a landlord identification, recruitment, and retention model.

1

20%

•

Guides the development, implementation, and maintenance of the policies and procedures for landlord relations services and products.

2

20%

•

Creates landlord engagement strategies and systems that achieve a broad range of housing opportunities, including housing opportunities that are integrated into all communities and neighborhoods.

3

20%

•

Implements a landlord/owner outreach and recruitment effort to recruit owners of rental housing to inform them about the advantages of participating in housing programs, including overseeing the promotion of housing programs through e-mail, blogs, social media, and the County website.

4

20%

•

Remains informed about emerging and established best practices used in other communities

5

10%

•

Provides leadership and support to LEU Staff

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M3

Career Level Description:

Management Level 3

•

Leads Work Groups through other supervisors, managers, and/or professionals.

•

Creates and manages the execution of operational plans for a Work Group that support the achievement of the Division strategy.

•

Typically contributes to overall Division budget planning.

•

Responsible for making moderate to significant improvements of processes, systems or standards to enhance performance of Division.

•

Introduces new ideas and creative solutions to stimulate discussion and thinking in both internal and external situations.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division or externally.

•

Influences others regarding the area of responsibility’s practices and approaches.

•

Achieves goals through managing a team comprised of managers and/or professionals.

•

Has hiring, firing, promotion and reward authority for direct reports

•

Requires broad management knowledge to lead project teams in one Work Group. Typically has master-level knowledge and skills within a specific technical or professional discipline with broad understanding of other areas within the job function.

Qualifications

•

Bachelor's degree in business, marketing or other related field OR comparable experience

•

Seven years of experience in property management, real estate, leasing, subsidy programs or sales including three years of management experience

•

Equivalent education and experience are accepted

•

NCLREB - NC Licensed Real Estate Broker

Real Estate or Realtor license

Or

•

Understanding and commitment to “Housing First” principles in ending homelessness

•

Ability to lead teams through a mission-driven vision

•

Outgoing and able to thrive in a fast-paced and culturally diverse environment.

•

Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds.

•

Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment.

•

Effective time management and prioritization of activities.

•

Proficiency in Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.

•

Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.

•

Ability to present and maintain professional interactions with team members, community organizations and partner organizations via written, verbal and in-person communications.

•

Strong sense of ownership of work processes and outcomes.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Political Savvy

Identifies internal and external politics that impact the work of the organization. Perceives organizational and political reality and acts accordingly.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X