Landlord Engagement Consultant

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Landlord Engagement Consultant

Market Range:

MR18

Approved Date:

1/16/2025 8:51:36 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

P2

Career Level Description:

Professional Level 2

Job Code:

100855

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

Landlord Engagement Consultants enthusiastically recruit new landlords to the Landlord Engagement Unit (LEU) program and develop/maintain strong relationships with landlords providing affordable housing. Landlord Engagement Consultants serve as the point of contact for the landlords they recruit for the duration of that landlord's participation in that the LEU program. Landlord Engagement Consultants plan for and list units as they are available for LEU Housing Lead Specialists to share with providers and clients. Landlord Engagement Consultants communicate and support landlords through every step of the LEU program process.

•

In collaboration with the LEU Program Manager and Research, Data & Systems Division Director, actively recruits and develops relationships with landlords to increase the availability of affordable housing units

1

40%

•

Identifies access points for landlord engagement such as clerk of the court and property records, real estate developers and investors, classified ads, property management and landlord associations, industry groups, trade shows, faith-based organizations, media releases, mailings, social media, new buildings under construction, etc.

4

10%

•

Establishes processes and collaborates with the service providers and partners for resolution of landlord complaints or ensures adequate programmatic responses and assistance to participants' housing issues to improve participant and landlord retention.

3

20%

•

Provides exceptional customer service to ensure relationships with program participants, landlords, partners, and contracting agencies are maintained in accordance with contract obligations and LEU expectations

2

20%

•

Develops strategies for recognition of landlords such as thank you events, spotlights, thank you notes for landlords who participate in the program.

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

P2

Career Level Description:

Professional Level 2

•

Works independently on projects/assignments that impact Work Group results.

•

Work is generally supervised and involves periodic process checks.

•

Responsible for making adjustments or recommended enhancements in systems and processes to solve problems or improve effectiveness of the Work Group.

•

Typically communicates within or outside the Work Group to provide information requiring some explanation or interpretation to reach agreement.

•

May provide guidance and assistance to entry level professionals or support staff.

•

Requires practical knowledge of the Work Group typically obtained through advanced education combined with experience.

Qualifications

•

Bachelor's degree in relevant field

•

Three (3) years in  leasing, real estate, city planning/public policy, subsidy programs marketing, or sales

•

Valid Driver's License and "safe" driving record

•

Equivalent education and experience are accepted

•

3 Years

property management experience

•

Understanding and commitment to “Housing First” principles in ending homelessness

•

Outgoing and able to thrive in a fast-paced environment and culturally diverse environment.

•

Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds.

•

Ability to tactfully bring conflict and disagreements into the open to manage them collaboratively, build consensus to resolve/mediate issues between landlords and tenants.

•

Effective time management and prioritization of activities.

•

Proficiency Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.

•

Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.

•

Ability to present and maintain professional interactions with team members, community organizations and partner organizations via written, verbal and in-person communications.

•

Strong sense of ownership of work processes and outcomes while gaining support and cooperation from others using creative approaches to influence and mobilize the processes and outcomes

•

Ability to manage change while working as part of a team.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Professionalism

Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question. Maintains calmness in stressful or adverse situations. Diplomatically handles challenging or tense interpersonal situations.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Time Management

Manages own time, priorities, and resources to achieve goals. Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Influence

Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet organizational goals.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X