Housing Lead Specialist

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Housing Lead Specialist

Market Range:

MR15

Approved Date:

1/16/2025 8:50:15 AM

FLSA:

Non-Exempt

EEO Code:

PROFESSIONALS

Career Level:

C3

Career Level Description:

Core Services Level 3

Job Code:

100856

Job Family:

SS - Social Services

Sub Family:

HOUSV - Housing Services

Primary Purpose

The Housing Lead Specialists are provider-facing staff offering the highest level of customer service to community members seeking housing leads for clients exiting homelessness. The Housing Lead Specialist connects providers with housing leads that best suit the client's needs, shares the application logistics, orders inspections for units and follows up with providers to ensure the LEU team has the most up to date information regarding unit availability and lease signings. The Housing Lead Specialists actively communicates with the LEU team to ensure provider feedback is integrated into LEU operations.

•

In collaboration with the LEU Program Manager, Consultants, and Strategic Advisor for Data, identify and cultivate housing leads for community service providers, create outreach materials relevant to service providers, and provide  operational support related to securing housing for homeless service providers. 

1

30%

•

In collaboration with the Landlord Engagement Consultants, develop a network of property management companies and landlords with the goal of increasing access to housing for people experiencing homelessness.

2

20%

•

Provide exceptional customer services information to service providers on unit details such as logistics of housing set-ups including furniture and supplies, utility hook-ups, lease signing expectations, etc.

3

20%

•

Input accurate and timely data into LEU Database regarding unit vacancies with community service providers to accurately record successful client placements

4

20%

•

Promote a data driven and outcomes-based culture within the team

5

10%

Position(s) may perform other duties in addition to the above as assigned by management.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

C3

Career Level Description:

Core Services Level 3

•

Works to deliver day-to-day objectives that directly impact the achievement of results for the Work Group.

•

Work consists of tasks that are typically not routine.

•

Works independently under limited supervision, applying discretion when required.

•

Responsible for recommending adjustments to processes or systems that improve the effectiveness of the Work Group.

•

May be required to apply discretion within broad operational boundaries and procedures.

•

Communicates within and outside Work Group to obtain information or explain practices and policies.

•

Responsible for providing, guidance, coaching, and training to lower-level support employees.

•

Requires broad knowledge of operational systems and practices typically gained through extensive experience, technical training, and/or advanced education.

Qualifications

•

Associate's or bachelor's degree in relevant field preferred or comparable experience

•

Two years of experience working in housing and/or homelessness sector

•

Equivalent education and experience are accepted

•

Understanding and commitment to “Housing First” principles in ending homelessness

•

Exceptional interpersonal skills and a commitment to providing the highest level of customer service to the community

•

Aptitude for learning and implement technical systems to improve processes

•

Outgoing and able to thrive in a fast-paced environment and culturally diverse environment.

•

Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds.

•

Proficiency Microsoft Office 365 applications including SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel, etc.

•

Strong organizational skills with aptitude for project management and multitasking to manage multiple concurrent projects.

•

Ability to present and maintain professional interactions with team members, community organizations and partner organizations via written, verbal and in-person communications.

•

Strong sense of ownership of work processes and outcomes.

•

Ability to manage change while working as part of a team.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Customer Service

Balances interests of a variety of clients, and readily readjusts priorities to respond effectively to pressing and changing demands for information, advice and assistance.  Anticipates and meets the needs of clients; achieves quality end products; and commits to continuous improvement of services.

Interpersonal Skills

Treats others with courtesy, sensitivity, and respect.  Considers and responds appropriately to the needs and feelings of different people in different situations.  Perceives, assesses, and positively influences one's own and other individuals’ emotions.

Problem Solving

Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Technology Management

Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to and security of technology systems.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Organization

Decision Making

Communication

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X