Animal Services Receiving/Kennel Supervisor

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Animal Services Receiving/Kennel Supervisor

Market Range:

MR14

Approved Date:

7/11/2022 2:43:07 PM

FLSA:

Non-Exempt

EEO Code:

TECHNICIANS

Career Level:

M1

Career Level Description:

Management Level 1

Job Code:

100862

Job Family:

Environmental Services

Sub Family:

Animal Services

Primary Purpose

Supervises and coordinates activities of Kennel Attendants and Animal Health Care Receiving Technicians. Develops a team that provides humane care and handling for shelter animals. Works in conjunction with the Animal Welfare Manager to oversee pathway planning and population management. Performs all duties of Animal Health Care Receiving Technicians, including duties associated with animal husbandry, preventative healthcare, humane handling, intake exams, administering medications, pathway planning and humane euthanasia.

•

Leads, directs and reviews the work of team members in order to accomplish business unit plans and results. Assigns tasks such as animal husbandry, preventative healthcare, humane animal handling and humane euthanasia.

1

40%

•

Performs intake exams and administers preventative healthcare, as needed, to all animals coming into the animal center. Determines pathway placement for all incoming animals. Reviews provided documentation regarding ownership, medical history or turnover. Contacts and communicates with possible owners of stray animals. Ensures all findings are accurately documented within the shelter data management system.

2

40%

•

Creates and oversees workflow and required tasks of direct reports. Defines goals, communicates objectives and monitors performance. Manages all hiring, onboarding activities, employee development, performance and timesheet approvals.

3

10%

•

Oversee population management including reviewing animals' pathways frequently for optimal live release. Ensures adherence to legal hold times. Communicates with teams regarding population management and pathway planning.

4

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Additional duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M1

Career Level Description:

Management Level 1

•

Plans and establishes operational objectives for a team of support employees within a Work Group.

•

Typically does not have budget accountability but may manage day-to-day elements of the budget (e.g., overtime for staff).

•

Responsible for making basic improvements to processes, systems or standards to enhance performance of the Work Group or team.

•

Communicates within and outside the Work Group.

•

Explains policies, practices, and procedures and may justify and gain cooperation of other parties.

•

Supervises support roles. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and rewards decisions for direct reports.

•

Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Typically requires advanced knowledge of job area typically obtained through advanced experience.

Qualifications

•

High school diploma or GED

•

Two years of experience in animal care or control

•

Certified Euthanasia Technician (CET) - must pass test/exam within 6 months of employment

•

Certified Rabies Vaccinator (CRV) - must pass test/exam within 6 months of employment

•

•

Associate's Degree

Animal Husbandry, Veterinary Care or similar program

•

2 Years

Within an animal shelter or veterinary hospital setting

And

•

1 Year

Supervisory experience

•

CET - Certified Euthanasia Technician

Upon Hire

And

•

CRV - Certified Rabies Vaccinator

Upon Hire

•

Excellent communication skills to handle frequent citizen contact. Ability to exercise solid judgment, decision making around care, protection, finding quality homes, aid in reducing pet population and achieving live outcomes. Ability to handle irate or distressed patrons and animals in a calming manner.

•

Knowledge of animal behavior and response to human interactions; individual differences within species; understanding and identifying normal and abnormal behavior, including fearful, animal under stress and stereotypical behavior.

•

Ability to identify animals with signs of illness, injury or unusual behavior and notify veterinarian.

•

Strong verbal and written communication skills.

•

Familiarity with the care and humane handling of shelter animals, including dogs, cats, little critters and small farm animals.

•

Strong use of Microsoft Office, with emphasis on Word, Excel, PowerPoint and Outlook. 

•

Excellent critical thinking and organization skills.

•

Strong interpersonal skills – outgoing, patient, professional, and able to get along well with variety of people.

•

Excellent problem solving skills. Understanding the implications of new information for both current and future problem-solving and decision-making.

•

Ability to manage one's own time and the time of others.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Innovation

Applies original thinking in approach to job responsibilities and to improve processes, methods, systems, or services.

Reliability

Demonstrates a high level of dependability in all aspects of the job.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Cooperative Leadership

Promotes and generates cooperation among one's peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that gets results.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand and apply non-routine verbal and/or written instructions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have an impact on the immediate work unit's operations and/or services

Communication

Communicate and explain a variety of information

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X