Animal Welfare Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Animal Welfare Manager

Market Range:

MR19

Approved Date:

7/11/2022 2:46:40 PM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100860

Job Family:

Environmental Services

Sub Family:

Animal Services

Primary Purpose

Oversees and coordinates the business operations and activities of the Foster Program, Transfer Program, Customer Experience Supervisor and Kennel & Receiving Supervisors. Assists Division Director in developing operational strategies, plans or procedures. Works in conjunction with Chief Veterinarian to advance best practices for animal shelter management.

•

Oversees Foster and Transfer Coordinators to ensure execution of program initiatives and appropriate animal placement. Evaluates programs and set goals.

1

30%

•

Oversees Kennel & Receiving Supervisors to ensure highest standards of care and humane handling are maintained.

2

25%

•

Oversees Customer Experience Supervisor and ensures compliance with all policies and procedures. Addresses any escalated customer service issues. Ensures open communication between all shelter teams.

3

15%

•

Manages all hiring, onboarding activities, employee development, performance and timesheet approvals. Determines work schedules.

4

10%

•

Supports Division Director to establish and implement shelter operational workflow to meet long term strategic goals and contribute to business goals for Animal Center operations.

5

10%

•

Develops and implements protocols that optimize animal welfare. Ensures proper training is provided for all staff.

6

10%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Additional duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's degree

•

Four years of experience in animal center operations, including two years of supervisory/managerial experienc

•

Valid driver's license and "safe" driving record

•

Certified Euthanasia Technician (CET) - must pass test/exam within 6 months of employment

•

Certified Rabies Vaccinator (CRV) - must pass test/exam within 6 months of employment

•

•

CET - Certified Euthanasia Technician

Upon Hire

And

•

CRV - Certified Rabies Vaccinator

Upon Hire

•

Excellent interpersonal, communication and customer service skills. Ability to de-escalate situations.

•

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.

•

Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

•

Ability to motivate, develop, and direct people as they work, identifying the best people for the job.

•

Advanced critical thinking and project management skills with ability to multi-task and prioritize.

•

Detailed oriented with strong analytical and problem-solving skills and the ability to exercise independent and sound judgment.

•

Advanced use of Microsoft Office (particularly Word, Outlook, Excel and PowerPoint) in addition to various software used to support the position and its responsibilities.

•

Familiarity with the care and humane handling of shelter animals, including dogs, cats, little critters and small farm animals.

•

Knowledge of animal behavior and response to human interactions; individual differences within species, understanding and identifying normal and abnormal behavior, including fearful, animal under stress and stereotypical behavior.

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Adaptability & Flexibility

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

Change Management

Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace.

Coaching & Mentoring

Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Conflict Management

Brings substantial conflicts and disagreements into the open and attempts to manage them collaboratively, building consensus, keeping the best interests of the organization in mind, not only one's own interest.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Team Leadership

Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties; works cooperatively with others to accomplish organizational objectives. Manages staff in ways that improve their ability to succeed on the job.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

All Others

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

High Stress Situations

X

Dangerous Situations

X

Emergency Situations

X

Incarcerated Individuals

X

Combative Individuals

X

Animals

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X

Extreme Darkness

X

Extreme Brightness

X

Radiation

X

Chemicals/Hazardous Waste

X

Gases/Gas Leaks

X

Electrical Hazards

X

Acidid or Harsh Substances

X

Infectious Bacteria/Viruses

X

Infectious Diseases

X

Blood-Borne Pathogens

X

Fumes/Airborne Particles

X

Allergens (variety)

X

Confined Spaces

X

High or Precarious Places

X

Ladders/Step Stools

X

Moving Mechanical Parts

X

Operating Vehicle

X

Operating Light Equipment

X

Operating Heavy Equipment

X