Animal Services Community Outreach Manager

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Information

Title:

Animal Services Community Outreach Manager

Market Range:

MR18

Approved Date:

11/22/2022 10:35:23 AM

FLSA:

Exempt

EEO Code:

PROFESSIONALS

Career Level:

M2

Career Level Description:

Management Level 2

Job Code:

100861

Job Family:

Environmental Services

Sub Family:

Animal Services

Primary Purpose

Connects individuals and organizations with services thru Wake County Animal Center (WCAC) or community partners. Responsible for grant writing to obtain resources to help people and pets in underserved areas of Wake County. Finds and leads community outreach opportunities in underserved areas of Wake County. Oversees and maintains WCAC's social media presence including community outreach, education, adoptable pets at WCAC and positive stories related to WCAC and the work that is done at the Animal Center and with our community partners. Oversees the Volunteer/Outreach Coordinator and works with them to meet the goals for WCAC. 

•

Establish and expand services, resources and information to underserved Wake County communities thru assisting pet owners with affordable animal care resources (vet care, pet food, supplies, training) and researching, applying for and monitoring grants to assist community pet owners

1

40%

•

Create and publish relevant, creative and high-quality content on all social media platforms including the Wake County Animal Center website.

2

30%

•

Build relationships with social service organizations, community groups and community leaders to support underserved pet owners.

3

20%

•

Responsible for maintaining the Wake County Animal Center website, adding / removing content as well as keeping the Events calendar up to date.

4

5%

•

Act as liaison to the Communications Department.

5

5%

Position(s) may perform other duties in addition to the above as assigned by management.

•

Other duties as assigned.

*IMPORTANT* In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

Career Level Dimensions

Career Level:

M2

Career Level Description:

Management Level 2

•

Fully accountable for implementing operational plans for a Work Group with measurable contribution on Division results.

•

May have budget accountability.

•

Responsible for making moderate improvements of processes, systems or standards to enhance performance of the Work Group.

•

Supports and utilizes the innovations of others to improve on solutions, approaches and technologies.

•

Communicates within and outside the Work Group, and may communicate with other parties within the Division.

•

Sometimes requires ability to influence others outside of own job area on policies, practices and procedures.

•

Manages professionals. Leads, directs and reviews the work of team members in order to accomplish operational plans and results.

•

Has hiring, firing, promotion, performance and reward authority for direct reports.

•

Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area. Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.

Qualifications

•

Bachelor's Degree

•

Three years of experience in animal center operations including at least one year of supervisory/managerial experience

•

•

1 Year

Community Outreach Experience

And

•

1 Year

Animal Care Experience

•

Excellent oral and written communication skills

•

Excellent grammatical and spelling skills

•

Knowledge of social media usage and ways to target community members, communication and dissemination techniques and methods. This includes alternative ways to inform community members via written, oral and visual media.

•

Knowledge of animal behavior and response to human interactions, individual differences within species, understanding and identifying normal and abnormal behavior, including fearful, animals under stress and stereotypical behavior.

•

Managing one's own time to accomplish assigned tasks and shared responsibilities.

•

Actively looking for ways to help people.

•

Strong media / public relations, social media and promotional background.

•

Strong attention to detail.

•

Strong interpersonal skills - outgoing, patient, professional and able to get along well with a variety of people

An individual must be able to perform each essential duty satisfactorily to perform this job successfully. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Attention to Detail

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Caring

Demonstrates responsibility for the image and effectiveness of the organization.

Communication

Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside of the organization; encourages open expression of ideas and opinions.

Writing

Conveys ideas and facts in writing using language the reader will best understand.

Relationship Building

Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.

Strategic Vision

Sees the big, long-range picture and leads others accordingly.

Integrity

Act with honesty, transparency and respect in our interactions with co-workers and those we serve. Adhere, without exception, to laws, policies, procedures and professional standards.

Accountability

Establish high-quality standards for work. Add value. Measure results and hold self and others accountable for making progress toward desired outcomes. Take a logical and data-driven approach to decision-making.

Diversity

Believe that different backgrounds and experiences strengthen the organization and produce better results. Value inclusion across race, gender, age, religion, identity and experience, and strive to reflect in our workforce the diversity of our community.

Collaboration

Foster a work culture in which different ideas and opinions are encouraged and expected. Listen carefully and speak thoughtfully. Work together toward shared goals with mutual respect and cooperation.

Continuous Improvement

Continuously improve work processes and products. Provide a safe environment to be innovative and creative and try new things. When things don't go as planned, use it as an opportunity to learn, regroup and begin again. Provide time and resources for individuals to grow and develop both personally and professionally.

Wellness

Take proactive steps to be physically fit and healthy, emotionally strong, financially secure and socially fulfilled, while inspiring and empowering others to do the same.

Service Orientation

Commit to making a difference within the community. Actively engage in and enjoy our work. Deliver services that exceed expectations, with courtesy, politeness and sensitivity to the experiences, concerns and feelings of all co-workers and customers.

ADA Checklist

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Standard ADA Selection:

Office Environment

Standing

X

Walking

X

Sitting

X

Lifting/Carrying 0-10 pounds

X

Lifting/Carrying 10-20 pounds

X

Lifting/Carrying 20-50 pounds

X

Lifting/Carrying 50-100 pounds

X

Pushing

X

Pulling

X

Climbing

X

Balancing

X

Stooping

X

Kneeling

X

Crouching

X

Crawling

X

Reaching

X

Handling

X

Grasping

X

Fingering

X

Feeling

X

Talking

X

Hearing

X

Visual Perception

X

Repetitive Motions

X

Eye/Hand/Foot Coordination

X

Memorization/Concentration

X

Learning/Knowledge Retention

X

Preparing/Analyzing Numerical Figures

X

Use of Interfaced Commmunication Devices (Phone, Computer, Radio etc.)

X

Analyzing/Examining/Testing Data

X

Emotional/Behavioral Self-Regulation

X

Interacting with Others

X

Comprehension

X

Organization

X

Decision Making

X

Comprehension

Understand complex problems and collaborate to explore alternative solutions

Organization

Organize and prioritize the work schedules of others to manage multiple tasks and/or projects

Decision Making

Make decisions that have significant impact on a department's credibility, operations and/or services

Communication

Communicate in-depth information for the purpose of interpreting and/or negotiating

Extreme cold

X

Extreme heat

X

Humid

X

Wet

X

Noise

X

Hazards

X

Temperature Change

X

Atmospheric Conditions

X

Vibration

X

Computers/Monitors

X